Project Manager Professional Services Coordinator

hace 2 semanas


San José, San José, Costa Rica Splunk A tiempo completo

A little about Splunk.

We're a leading provider of the Unified Security and Observability Platform, trusted by 11,000+ organizations worldwide. Our goal is to empower customers with enterprise resilience through our innovative solutions.

At Splunk, we foster an inclusive culture where employees can bring their authentic selves to work. We prioritize diversity, equity, inclusion, and belonging to ensure everyone feels supported and empowered to thrive.

Splunk Professional Services (PS) plays a vital role in customer success, employee growth, and company prosperity. As a PS Project Coordinator, you'll lead customers, partners, and Splunk teams through project implementation using management and technical skills.

This challenging role requires highly organized individuals with strong communication skills, passionate about driving successful customer outcomes. If you possess associate-level experience in project management standard processes, consulting, and leading technology implementation projects, this might be your ideal opportunity.

Responsibilities
  • Lead project kickoff and closure activities
  • Coordinate with customers for schedule availability and submit resource requests for technical delivery
  • Understand customer technical scope and onboarding requirements
  • Partner with PS stakeholders to ensure timely scope delivery within budget
  • Build and maintain technical project plans outlining tasks, milestone dates, and resource allocation aligned to statements of work (SOWs)
  • Provide timely and accurate status updates to all stakeholders upon request
  • Manage technical project escalations through to resolution, setting clear expectations with customers and Splunk teams
  • Maintain and foster relationships with Splunk, partner, and customer teams
  • Identify opportunities for Splunk products and services to meet additional customer requirements
  • Stay up-to-date with Splunk products, industry standard methodologies, and project management skills through continuous learning
  • Manage operational reports for data hygiene within FinancialForce
  • Review and reconcile timecards for Estimated vs. Actual time delivery


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