Training Project Manager, Professional Services

hace 1 semana

San José, San José, Costa Rica Palo Alto Networks A tiempo completo

Company Description
**Our Mission**

At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before.
These aren't easy goals to accomplish - but we're not here for easy.
We're here for better.
We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
We're changing the nature of work.
Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work.
From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks.
And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
**Job Description**:
**This is a remote position.
**

**Your Career**

The Professional Services (PS) Training Program Manager is an integral part of our mission within our Professional Services Operations team.
As the PS Training PM, you manage and implement specialized technical training programs to enhance the capabilities of the employees through new employee onboarding training and continued skills training.
These training programs may be implemented through in-person classes, educational materials, e-learnings, or virtual live classes.
By managing these training programs, you also evaluate the effectiveness of the training and make adjustments as needed.
The team's overall goal is to boost organizational productivity by creating more knowledgeable and capable employees.
**Your Impact**
- You continuously review existing training programs and understand the broader company training portfolio - suggest and manage enhancements to the PS programs based on employee feedback and business needs/skills gaps by working with SMEs on content creation
- Utilize our learning management system (FlexLearn) to create new paths and incorporate content from our stakeholders - Assign teams or individuals to paths as needed to track attendance and completion - Leverage FlexLearn, Panopto and The Loop (our intranet) to organize training events and make content available globally
- Manage new hire onboarding via the Professional Services Academy program, which is a rigorous 4 week technical training program for our new PS consultants
- Maintain relationships with key stakeholders such as Enablement Organization, TAC Organization, PS Architects, Partner Training Programs, and Delivery Teams by running a monthly PS Training Council
- Identify training gaps (technical and non-technical) via skill assessments or conducting surveys and work with key stakeholders to develop new training programs to meet those gaps
- Provide regular and ad hoc reporting to track training related metrics and initiatives
- Research Learning Industry trends, methodologies and best practices to bring new learning approaches to PS Training

**Qualifications**:
**Your Experience**
- A demonstrated passion for learning and developing employees at all levels supporting a Services/Support organization
- 10+ years of experience in a similar role
- 5+ years experience in Professional Development, training or education is strongly preferred
- 5+ years experience in Program Management Experience working with Learning Management Systems
- Strong communication (written and verbal) and presentation skills
- Solid organizational skills including tool utilization (spreadsheets), information collection, attention to detail, and prioritization
- Strong interpersonal skills including the ability to elicit collaboration from a wide variety of sources, including upper management, internal customers, and other departments
- Flexible to shifting priorities, demands, and timelines - able to promptly and expertly react to project adjustments and alterations
- Experience with Google's G Suite (Drive, Docs, Sheets, and Slides) is a plus
- PMP certification is preferred

Additional Information
**The Team**

Our Professional Services team is critical to our success and mission.
As part of this team, you will help enable customer success by providing support to our team and our clients after they have purchased our products.
Our dedication to our customers doesn't stop once they sign - it just evolves.
Our Professional Services team provides behind-the-scenes support to meet our customer's needs.
As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported.
We fix and identify techni

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