Order Management Coordinator

hace 1 semana


San José, San José, Costa Rica Emerson A tiempo completo
About the Position

We are seeking a highly organized and detail-focused Technical Support Analyst to join our team. This role will be responsible for providing technical support to customers via various communication channels, as well as collaborating with internal teams to resolve customer inquiries.

The ideal candidate will have excellent problem-solving skills, effective communication skills, and the ability to work in a fast-paced environment. Additionally, they should have a strong understanding of technical issues and order management processes.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Collaborate with order management specialists, inside sales teams, and factories to resolve customer inquiries
  • Assist in resolving complex technical issues and providing troubleshooting guidance
  • Document and track customer interactions and resolutions
Requirements
  • Currently studying an engineering career or equivalent experience
  • At least 1-2 years of sales-related customer service experience
  • Excellent problem-solving and analytical skills
  • Intermediate level of proficiency in Portuguese language


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