Order Management Specialist

hace 2 días


San José, San José, Costa Rica Emerson A tiempo completo

About the Role:
As an Order Manager Specialist I at Emerson, you will play a crucial part in ensuring seamless customer order fulfillment. This involves receiving and processing customer purchase orders, uploading, entering, and booking them accurately in business systems.

Responsibilities:

  • Verify customer information to ensure accuracy and completeness.
  • Act as primary contact for customers through various communication channels.
  • Lead proactive communication to resolve purchase order issues or collect missing information.
  • Analyze system data to make informed decisions about order delivery and compliance.
  • Maintain updated customer information in business systems and databases.
  • Collect and save necessary documentation for record retention and quality analysis.
  • Ensure compliance with import/export, contract, and government requirements.
  • Screen orders and quotes for compliance with business unit terms and conditions.
  • Manage intercompany orders and provider delivery dates to meet customer expectations.
  • Complete required certifications and trainings for successful role performance.


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