Customer Order Coordinator Lead

hace 2 semanas


San José, San José, Costa Rica Emerson A tiempo completo

About the Job:
The Order Manager Specialist I is responsible for managing customer orders from receipt to delivery. Key responsibilities include verifying customer information, acting as the primary point of contact, and leading proactive communication to resolve order issues. This role also involves analyzing system data to inform decision-making and maintaining accurate records.

Key Responsibilities:

  1. Order Processing: Receive, review, and process customer purchase orders; upload, enter, and book orders accurately in business systems.
  2. Customer Communication: Act as primary contact for customers through various communication channels, including email, phone, and in-person interactions.
  3. Issue Resolution: Lead proactive communication to resolve purchase order issues or collect missing information to ensure timely order delivery.
  4. Data Analysis: Analyze system data to make informed decisions about order delivery and compliance with company standards.
  5. Record Maintenance: Maintain updated customer information in business systems and databases to ensure accurate and efficient order processing.
  6. Documentation: Collect and save necessary documentation for record retention and quality analysis purposes.


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