Customer Order Specialist

hace 3 días


San José, San José, Costa Rica Nitel A tiempo completo

**Job Description**

We are seeking a skilled Customer Order Specialist to join our team at Nitel. In this role, you will be responsible for coordinating and managing customer orders, ensuring timely and efficient processing.

About the Position

As a Customer Order Specialist, you will work closely with customers, sales agents, and carriers to process orders, resolve issues, and maintain positive relationships. Your primary goal will be to ensure customer satisfaction and meet company standards.

Your Key Responsibilities

  • Coordinate and manage customer orders from start to finish
  • Communicate effectively with customers, sales agents, and carriers to ensure timely and efficient processing
  • Resolve issues and conflicts related to order processing
  • Maintain accurate records and reports to track order progress and customer satisfaction
  • Collaborate with internal teams to ensure seamless order processing and customer support
  • Continuously improve processes and procedures to enhance customer satisfaction and efficiency

What We're Looking For

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Experience in customer service or a related field
  • Knowledge of telecom services and industry trends
  • Ability to problem-solve and think critically


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