Travel Industry Coordinator Lead

hace 7 días


San José, San José, Costa Rica Europe Express A tiempo completo

Role Overview

We are seeking an experienced travel industry professional to join our team as a Reservations Coordinator. This key role involves collaborating with internal teams and external partners to deliver exceptional customer service and drive business growth.

About the Role

As a Reservations Coordinator, you will be responsible for pricing and recommending changes to reservations, processing cancellation requests, and sending written communication to travel partners. You will also maintain and develop strong knowledge of Europe Express products and services, educate travel agent partners about these offerings, and build and maintain relationships with clients to drive loyalty and repeat business.

Key Responsibilities

  • Pricing and recommending changes to reservations, including arrangements for air, hotels, sightseeing, and ground transportation.
  • Processing cancellation requests and reviewing reservations to determine penalties.
  • Sending written communication to travel partners outlining penalties, nonrefundable services, and next steps.
  • Maintaining and developing strong knowledge of Europe Express products and services.
  • Educating travel agent partners about Europe Express products and services.


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