Technical Operations Leader
hace 5 horas
We are seeking a highly skilled Technical Operations Leader to join our team at Cloud Software Group.
About the RoleThis is an exciting opportunity to lead cross-functional responses to high-priority, high-visibility complex critical incidents. As a Technical Operations Leader, you will be responsible for calmly assessing situations and commanding flawless execution of the incident response process to drive customer loyalty.
Main Responsibilities- Incident Management: Lead the incident management process, ensuring that all stakeholders are informed and updated throughout the incident resolution process.
- Cross-Functional Collaboration: Collaborate with multiple teams to align on and execute improvements to processes, metrics, and frameworks.
- Communication Strategy: Develop and deliver effective communication strategies to both internal stakeholders and sales leadership to ensure clear and concise information sharing.
- Operational Awareness: Possess a deep understanding of the big picture in an organization, including how individual goals contribute to the overall objective and how team members can navigate within the big picture.
- Experience: 4+ years of experience in a technical support environment handling highly complex issues.
- Incident Management: 4+ years of Incident Management or Incident Command driving resolution on high-visibility customer-impacting incidents.
- Communication Skills: Excellent communication skills in English.
- Operational Experience: Strong operational and services experience in a Cloud services/web-scale delivery environment.
As a Technical Operations Leader at Cloud Software Group, you will have the opportunity to work with a talented team, drive customer satisfaction, and develop your career in a fast-paced and dynamic environment.
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