Business Leader for Technical Support Team

hace 11 horas


San José, San José, Costa Rica Tek Experts A tiempo completo

Overview:

We are seeking a seasoned Business Leader to spearhead our Technical Support Team. As the key business leader, you will be responsible for building, managing, and developing a team of 15-20 support engineers, ensuring exceptional customer service delivery.

This role requires strong leadership skills, as you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients. You will be instrumental in driving team success, fostering collaboration, and promoting a culture of innovation.

The ideal candidate will have 3-5 years of experience in technical support, software support, IT operations, and/or infrastructure support, with 1-2 years of experience managing teams. A higher-level education in a technical discipline or related certification is preferred.

In this role, you will have the opportunity to work with cutting-edge technology and contribute to shaping our team's vision. If you are passionate about technology, enjoy creative problem-solving, and want to leave a lasting impact, we encourage you to apply.

Responsibilities:

  • Lead a high-performing team of technical support engineers
  • Develop and implement strategies to enhance customer satisfaction and loyalty
  • Collaborate with cross-functional teams to drive business objectives
  • Mentor and coach team members to achieve their full potential
  • Foster a culture of innovation, experimentation, and continuous learning

Dynamics is a Good Fit for You If:

  • You have expertise in Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows
  • You possess excellent communication and interpersonal skills
  • You are adaptable, creative, and have strong problem-solving skills
  • You are customer-obsessed, take the initiative, and exceed expectations
  • You are a fast learner interested in understanding our products

What We Offer:

  • A dynamic and supportive work environment


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