Dedicated Payments Team Leader

hace 3 semanas


San José, San José, Costa Rica Pfizer A tiempo completo

Company Overview

Pfizer, a global leader in the pharmaceutical industry, is seeking an experienced Payments Team Lead to join our team. As a Payments Team Lead at Pfizer, you will play a critical role in ensuring the seamless processing of payments and compliance with regulations.

Job Description

The MEET Payment Team Lead position is responsible for overseeing the payment process, ensuring that all deadlines are met in accordance with Service Level Agreements (SLAs) and quality expectations. You will work closely with Legal and Local Compliance to obtain approvals for exceptions when necessary. Additionally, you will consult with MEET colleagues, business partners, healthcare professionals, and external organizations to resolve errors, issues, or rejections as needed.

Key Responsibilities:

  • Closely monitor processes related to MEET Payments to ensure timely completion and adherence to SLAs and quality standards.
  • Collaborate with Legal and Local Compliance to secure approval for exceptions.
  • Consult with MEET teams, business partners, and external stakeholders to resolve payment-related issues.
  • Provide oversight for key events, including Business Unit coordination, MPA oversight, walkthroughs, post-event feedback, budget management, third-party coordination, customer needs, and daily support.
  • Ensure audit support documentation is collected appropriately.
  • Verify payment execution and confirm receipt of proper payment by HCP/Patient and HCO.
  • Approve payments submitted by the team with accuracy.
  • Lead market touchpoints and support MEET Analysts on escalations.
  • Develop innovative solutions to improve processes and train others on new procedures.
  • Work with regional leaders to ensure consistency and standardization.
  • Partner with MEET Operations Leads to bring efficiencies to processes and maintain compliance standards.
  • Support training and documentation processes.
  • Lead market touchpoints and support MEET Analysts on escalations and Manager on special assignments.
  • Collaborate with markets/regional process leads to understand additions/changes to local country annex requirements.
  • Support hiring high-performing talent and developing strong future leaders and colleagues.
  • Coach and develop team members through structured processes and tools.
  • Create a team environment that fosters high colleague engagement and adoption of making Pfizer an amazing place to work.

Salary: $90,000 - $120,000 per annum, depending on experience.

Required Skills and Qualifications:

  • Ability to manage a team.
  • Strong stakeholder management skills.
  • Good organizational skills to coordinate and manage multiple priorities.
  • Technical skills in managing processes within a global system.
  • Customer service skills and mindset.
  • Ability to work independently.
  • Experience in controls environments.
  • Understanding of accounting terms and financial cycles.
  • Compliance/financial controls expertise.
  • Ability to work under pressure and handle several projects simultaneously.
  • High level of self-motivation, energy, and flexibility.
  • Interpersonal and organizational skills.
  • Proficiency in PC skills (MS Excel, Word, PowerPoint).
  • SAP/Ariba experience.
  • Deep knowledge in Accounts Payable processes and process migration.
  • Strong written and verbal communication skills.
  • Customer service focus.
  • Project management and communications skills.

Location: Escazu, Costa Rica.



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