Dedicated Client Service Representative

hace 2 meses


San José, San José, Costa Rica Convera A tiempo completo

About the Role:

We are seeking a highly motivated and skilled Dedicated Client Service Representative to join our team at Convera. In this role, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to post-payment queries in a timely and professional manner, ensuring high levels of customer satisfaction.
  • Input accurate and complete information into Salesforce.com (SFDC) and update regularly to maintain data integrity.
  • Act as a bridge between Sales, Clients, and Operations, providing seamless communication and resolving any issues that may arise.
  • Manage work levels effectively, utilizing daily reporting to ensure Service Level Agreements (SLAs) are consistently met.
  • Undertake training for new starters and team overviews, sharing knowledge and expertise to enhance team performance.
  • Take ownership of preventing financial loss and ensure correct escalation procedures are followed.

Requirements:

  • Experience in a client-facing function within the financial services sector, with a proven track record of delivering excellent customer service.
  • Passion for customer service and management, with a strong focus on team culture and development.
  • Ability to lead by example, deliver service excellence, and meet tight deadlines while maintaining a high level of professionalism.
  • Identify areas for development, maintain targets, and achieve 95% quality assurance (QA) scores for customer contacts.
  • Influence others, drive success, and possess analytical capacity and innovative problem-solving skills to tackle complex challenges.

What We Offer:

At Convera, we offer a competitive market salary, annual bonus, career growth opportunities, generous insurance, paid holidays, and volunteering opportunities. Our teams care about customer value, making us a rewarding place to work. If you are a growth-minded individual looking for an innovative environment, we invite you to apply for this exciting opportunity.



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