Customer Service Representative
hace 2 meses
Role Overview
At Bmns, we are seeking a skilled Customer Service Representative to play a vital role in ensuring the smooth operation of our transportation services.
Responsibilities
Key responsibilities include:
- Managing work order entry and processing, ensuring accurate and timely completion.
- Coordinating payroll for dedicated long-haul drivers and addressing driver detention to minimize delays and enhance driver satisfaction.
- Verifying Proof of Delivery (PODs) and handling additional documentation or hazmat requirements for next-day deliveries.
- Generating insightful reports to monitor performance and drive improvements.
- Maintaining open lines of communication with drivers and providing assistance and support as needed.
Maintenance and Repair Duties
The ideal candidate will be responsible for:
- Setting up road service for drivers and ensuring their vehicles are up and running promptly.
- Collaborating with the yard department and other teams to address repairs in the yard and nearby.
- Staying on top of repair notifications and scheduling and coordinating repairs as needed.
Safety Duties
This role involves:
- Providing guidance to drivers on Hours of Service, Federal Regulations, and troubleshooting ELD and Motive system issues.
- Identifying and rectifying errors on driver logs and ensuring compliance and accuracy.
- Providing clear directions and guidance to drivers during accident procedures.
- Upholding roadside inspection procedures and ensuring drivers are well-prepared and compliant.
Requirements
We are seeking a candidate with:
- Exceptional organizational and multitasking skills, with the ability to handle multiple priorities.
- Excellent communication and interpersonal abilities, with the ability to build rapport with drivers and internal stakeholders.
- Knowledge of transportation industry regulations and procedures, with a focus on compliance and best practices.
- Proficiency in using computer systems and software, with a focus on efficiency and productivity.
Language Requirements
This role is available in Spanish, with a full-time schedule and a competitive salary of ¢680,000.00 per month.
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