Customer Service Representative for Exceptional Client Experiences
hace 2 meses
ClearSource is a forward-thinking company that prioritizes delivering outstanding customer experiences. We are committed to fostering a work environment that supports our employees in realizing their full potential.
We are seeking an exceptional Customer Service Representative to join our team of customer service champions. If you possess a strong passion for customer-centric approaches and desire to be part of a dynamic organization with a wonderful work culture, this opportunity may be suitable for you.
As a key member of our team, you will be responsible for:
- Responding to client inquiries via phone, chat, and SMS to provide prompt resolutions
- Ensuring customer care aligns with ClearSource's high standards of quality
- Guiding customers on navigating their accounts on our website
- Supporting customers with password reset issues and F&F codes
- Assisting clients with account upgrades
- Processing new orders, replacements, and refunds
- Providing shopping credits when necessary and handling refunds
- Checking order status or tracking information
- Assisting customers in registering as social marketers
- Addressing commission-related questions regarding daily pay, monthly pay, and eligibility
- Helping social marketers resolve missing or lost commissions
- Formulating and asking relevant questions
- Documenting transactions and customer interactions using approved tools
- FOLLOWING established processes, protocols, company rules, and team guidelines
- Collaborating with other CSRs, leaders, departments, or clients to find suitable solutions
- Completing all required compliance training on time
In return for your expertise, we offer a competitive salary ($40,000 - $50,000 per year), comprehensive benefits package including medical and dental insurance (with free dependents), group life insurance, paid time off (PTO), and opportunities for career growth and development in a friendly, team-driven environment.
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