Cybersecurity Technical Support Engineering Leader
hace 1 día
Empowering Customer Success through Technical Excellence
The Microsoft Customer Experience & Success (CE&S) organization is a global leader in delivering exceptional customer experiences. As a key member of our team, you will play a vital role in driving technical excellence and empowering customers to achieve more.
We are seeking a highly skilled Cybersecurity Technical Support Engineering Manager to lead our team of experts in resolving complex customer technical issues. This role requires strong leadership principles, driving accountability, and attracting/retaining top talent. You will manage the customer relationship with regards to technical support and act as an escalation point for Support Engineers to remove roadblocks.
Responsibilities:
- People Management: Lead a team of product experts who solve complex customer technical issues by practicing leadership principles, driving accountability, and attracting/retaining great people.
- Response and Resolution: Manage the customer relationship with regards to technical support and act as an escalation point for Support Engineers to remove roadblocks.
- Readiness: Ensure your team has the technical skills required to provide a great customer experience.
- Product/Process Improvement: Ensure your team understands the product feedback cycle and participates in case triage meetings. Identify the right resources to implement automation or tools.
- Business Integration: Establish an engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience.
Qualifications:
- 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of operational excellence, delivery management, account management, sales, or vendor management experience.
- 1+ year(s) of experience managing people.
- 1+ years of Cybersecurity Engineering Environment experience.
- Language Qualification: English Language: fluent in reading, writing, and speaking.
About Us:
Microsoft's mission is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
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