Multilingual Client Support Specialist
hace 1 día
At Amzn Support Srvcs Costa Rica, we are seeking a highly skilled and motivated Trilingual Sps Associates to join our team.
We are the primary interface between Amazon, our Sellers and Vendors. Our goal is to provide world-class support, technical assistance and account management services to our global partners.
Key Responsibilities- Demonstrate ownership of every Seller interaction to achieve successful first-time resolution on all contacts
- Work independently while using departmental resources, policies and procedures
- Maintain high performance metrics such as quality, productivity, first contact resolution, and attendance
To succeed in this role, you will need:
Required Skills and Qualifications- Proficient in English, Spanish, and Portuguese languages
- Demonstrated effective written and oral communication skills
- Ability to work in a fast-paced environment with multiple priorities and deadlines
- Schedule flexibility to work at least one day of the weekend
- High School Diploma or equivalent required, College Degree preferred
- 6 months experience within a customer service and contact center environment
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