Multilingual Communication Specialist
hace 24 horas
The Multilingual Communication Specialist will play a vital role in facilitating communication between diverse groups. This hybrid role combines the responsibilities of an interpreter and an operator, requiring strong linguistic skills, cultural awareness, and excellent customer service.
Key Responsibilities:
- Provide accurate and complete over-the-phone interpretation in English and Spanish during periods of peak call volume, ensuring clarity, tone, and style are maintained across languages.
- Support operators by connecting inbound customer calls to the appropriate interpreter and assisting with administrative tasks, such as scheduling appointments or responding to correspondence.
- Maintain current knowledge of Lionbridge glossaries and terminology lists, adhering to established interpretation procedures and protocols.
Requirements:
- At least 1 year of experience in the language services/call center industry.
- Ability to switch between operator and interpreter support as needed, handling multiple tasks in a high-pressure environment.
- Excellent verbal and written communication skills in English, with superior customer service skills.
- Proficiency in using Microsoft Office suite, Chrome, Mozilla, and IE.
Education:
A BA/BS degree in business, languages, translation, interpretation, or related fields is preferred.
About Us:
Lionbridge Technologies values its employees' growth and development, offering a collaborative work environment and opportunities for professional advancement.
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