Customer Service Representative with Excellent Communication Skills
hace 2 meses
About the Role:
Betterwho is seeking a highly skilled and customer-focused Remote Resident Support Specialist to join our team. As a key member of our support team, you will play a vital role in ensuring exceptional customer service experiences for our clients.
Responsibilities:
- Manage high call volumes while maintaining a calm and composed demeanor.
- Effectively de-escalate issues through empathetic communication and problem-solving skills.
- Multitask across multiple systems to efficiently resolve customer inquiries.
- Accurately document customer interactions and provide detailed reports as needed.
- Deliver outstanding customer service that exceeds expectations.
Requirements:
To succeed in this role, you must possess:
- A minimum of 2 years of experience in customer-facing roles, preferably in a similar industry.
- Fluent proficiency in both English and Spanish languages.
- Excellent attention to detail and ability to work independently.
- Customer service orientation and a passion for delivering exceptional experiences.
Benefits and Additional Information:
- Full-time employment with a Monday-to-Friday schedule.
- Opportunity to work with a diverse range of customers from various backgrounds.
- Competitive hourly rate of $7 USD per hour.
- Access to ongoing training and development opportunities to enhance your skills.
Estimated Salary: Approximately $586,108.00 per month, based on full-time employment and regular working hours.
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