Customer Service Representative with Excellent Communication Skills

hace 2 meses


San José, San José, Costa Rica Betterwho A tiempo completo

About the Role:

Betterwho is seeking a highly skilled and customer-focused Remote Resident Support Specialist to join our team. As a key member of our support team, you will play a vital role in ensuring exceptional customer service experiences for our clients.

Responsibilities:

  • Manage high call volumes while maintaining a calm and composed demeanor.
  • Effectively de-escalate issues through empathetic communication and problem-solving skills.
  • Multitask across multiple systems to efficiently resolve customer inquiries.
  • Accurately document customer interactions and provide detailed reports as needed.
  • Deliver outstanding customer service that exceeds expectations.

Requirements:

To succeed in this role, you must possess:

  • A minimum of 2 years of experience in customer-facing roles, preferably in a similar industry.
  • Fluent proficiency in both English and Spanish languages.
  • Excellent attention to detail and ability to work independently.
  • Customer service orientation and a passion for delivering exceptional experiences.

Benefits and Additional Information:

  • Full-time employment with a Monday-to-Friday schedule.
  • Opportunity to work with a diverse range of customers from various backgrounds.
  • Competitive hourly rate of $7 USD per hour.
  • Access to ongoing training and development opportunities to enhance your skills.

Estimated Salary: Approximately $586,108.00 per month, based on full-time employment and regular working hours.



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