Telecommunications Support Specialist

hace 6 días


San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

La posición del Especialista de Apoyo en Telecomunicaciones se enfoca en brindar asistencia a los clientes y ofrecer soluciones efectivas a través de la comunicación telefónica.

**Descripción del Puesto**

El Especialista de Apoyo en Telecomunicaciones es responsable de manejar las llamadas entrantes con eficiencia y proporcionar un servicio al cliente de alta calidad. Debe conocer los procedimientos estándar del centro de contacto y brindar información precisa a los clientes.

Entre las responsabilidades del puesto se incluyen:

  • Darse cuenta de problemas técnicos en sistemas o software de telecomunicaciones.
  • Solucionar estos problemas usando conocimientos previos y consultando documentación si es necesario.
  • Informar incidencias relevantes a los supervisores correspondientes.

Para desempeñar esta función, el candidato debe tener experiencia previa en centros de contacto y haber trabajado con tecnologías de comunicación como teléfonos IP y plataformas de atención al cliente.

Además, el postulante debe contar con una sólida base en inglés, español y francés para interactuar de manera efectiva con clientes internacionales.

**Requisitos y Habilidades**

  • Edad mínima de 18 años.
  • Experiencia previa en un rol similar.
  • Conocimiento de protocolos y políticas del centro de contacto.
  • Habilidad para trabajar bajo presión y tomar decisiones rápidas.
  • Buena capacidad para comunicarse y resolver conflictos.

Se ofrece un salario estimado de $15,000 - $25,000 colones mensuales, dependiendo de la ubicación y experiencia del postulante. La compañía buscará alguien que pueda sumarse al equipo desde el comienzo, por lo que la flexibilidad horaria y disposición a aprender son fundamentales.



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