Senior Technical Support Specialist
hace 3 días
Syniverse is a global leader in the telecommunications industry, driving innovation and connectivity worldwide. Our company culture values diversity, equity, and inclusion, fostering an environment where talented individuals can thrive and grow.
Key Responsibilities- Provide technical support for complex issues, leading problem management cases and ensuring timely resolution.
- Coordinate escalated support cases, collaborating with internal resources and external vendors to resolve issues efficiently.
- Analyze and resolve assigned tickets using root cause analysis, determining optimal solutions.
- Install, monitor, maintain, support, and optimize production server hardware and software.
- Participate in ticket review processes, providing severity and scope analysis of issues, inquiries, and requests.
- Analyze metrics to identify reasons for achievements or deviations, developing action plans for improvement.
- Bachelor's degree in computer science, electronics, or telecommunications, or equivalent work experience.
- Certification on operating systems and databases (preferred), including Oracle certifications (OCP, OCA, SQL Server Certified Engineer).
- Exceptional customer service skills, analytical ability, multitasking, communication skills, and attention to detail.
At Syniverse, we offer a dynamic and inclusive work environment, flexible work arrangements, and competitive total compensation. Our leadership team is dedicated to fostering a collaborative and transparent organizational culture, committed to your growth and success.
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