Client Support and Relationship Manager
hace 19 horas
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. Our mission is to make a positive impact on people's lives through our expertise in credit reporting.
We take pride in being named one of the 100 Best Companies to Work for by FORTUNE and recognized as a Great Place To Work (GPTW) for the third time. At Experian Consumer Information Services, we are redefining the way our clients do business within all aspects of the customer credit lifecycle.
Fueled by best-in-class data and innovative technology, we help businesses make smarter decisions, identify consumers, make informed lending choices, market effectively, and collect. To achieve this, we build strong relationships with high-profile clients by providing exceptional customer service.
We work collaboratively with internal teams to manage the end-to-end onboarding process for new data furnishers, ensuring timely delivery and meeting SLA's and data quality expectations. Key responsibilities include:
- BUILDING AND MAINTAINING STRONG RELATIONSHIPS WITH CLIENTS
- WORKING COLLABORATIVELY WITH INTERNAL TEAMS TO MANAGE THE ONBOARDING PROCESS FOR NEW DATA FURNISHERS
- PARTNERING WITH SALES TEAMS TO FACILITATE ONBOARDING DISCUSSIONS AND EDUCATE CLIENTS ON REPORTING PROCEDURES
- PROVIDING REGULAR REPORTS TO SENIOR MANAGEMENT ON CLIENT SUPPORT REQUESTS, USING DATA-DRIVEN INSIGHTS TO INFORM DECISION-MAKING
Our ideal candidate has a proven track record of success in client-facing roles, preferably with high-profile clients, and possesses excellent collaborative skills. They must be able to read audiences and modify communication styles to relay technical information effectively. Strong English written and oral communication skills, along with keen attention to detail, are essential.
We offer a range of benefits, including medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, and Paid time off. We believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow. Join us in creating a thriving, inclusive, and diverse team where everyone loves their work and working together.
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