Client Support Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo
About Kyndryl

Kyndryl is a leading technology company that combines innovation with expertise to deliver mission-critical solutions. Our team is dedicated to empowering businesses and individuals through cutting-edge technology.

We strive to create an inclusive and equitable workplace where all employees can thrive and grow. This means investing in our people, providing opportunities for development, and fostering a culture of diversity and inclusion.

Job Overview

We are seeking a highly skilled Client Support Specialist - Knowledge Manager to join our team. In this role, you will be responsible for creating and maintaining knowledge repository documentation, coordinating Help Desk knowledge, and providing exceptional client support.

The ideal candidate will have strong analytical skills, excellent written communication skills, and the ability to work under pressure. They will also be detail-oriented, able to analyze and interpret data, and possess strong time management skills.

Key Responsibilities:
  • Creation and maintenance of knowledge repository documentation
  • Coordination of Help Desk knowledge
  • Providing exceptional client support
  • Analyzing and interpreting data to inform decision-making
  • Developing and implementing processes to improve efficiency and productivity
Requirements:
  • 1 year of experience in a related field
  • High school diploma or equivalent
  • Strong analytical skills, excellent written communication skills, and ability to work under pressure
  • Detail-oriented with ability to analyze and interpret data
  • Strong time management skills, including prioritizing tasks and managing workload
Salary Information:

The estimated salary range for this position is $50,000-$65,000 per annum, depending on location and experience.

About Us

Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada is a leading technology company committed to delivering innovative solutions and empowering businesses and individuals through cutting-edge technology.



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