Customer Relationship Manager

hace 1 mes


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Summary

Experian is seeking a highly skilled Customer Relationship Manager to join our team. This individual will be responsible for coordinating communication with clients to implement product or service changes regarding security, membership, and legal.

Key Responsibilities

  • Holds meetings with clients/prospects using the telephone in conjunction with web-based tools.
  • Identifies product-cross sell and up-sell opportunities and either takes the lead or refers them to sales personnel.
  • Researches and identifies sales and service opportunities for potential clients within assigned production centers/business units or specific accounts across all solution suites.
  • Provides customer intelligence to sales and marketing functions to position our offerings effectively.
  • Communicates client account maintenance needs and requests to appropriate personnel.
  • Maintains contact with product and service users to enhance client relationships.
  • Additional responsibilities include managing batch programs, assisting with DaaS implementation, consulting with programs/process/compliance, cross-selling/upselling where appropriate, transmission/file maintenance, generating Spec/Cover Letters, invoicing programs, managing audits, managing batch research, subcode setup, configuration changes, volume/revenue reports, pricing maintenance, and custom reports.

Requirements

  • Bachelor's degree or equivalent experience preferred.
  • Good knowledge of the consumer credit reporting marketplace and willingness to learn more.
  • At least 2 years of experience in client-facing/sales/account management roles.
  • Advanced English level.
  • Comfortable operating within a teamed selling approach with energy and a sense of ownership.
  • Good oral and written communication skills.
  • Self-starter with drive to learn independently and in a structured environment.
  • Good customer service and follow-up skills.
  • Willingness to volunteer for activities as a member of a teamed account selling approach.
  • Good organizational and project management skills.
  • Good problem-solving and analytical skills.
  • Strong PC skills - Excel, Word, PPT, MS Office, Salesforce.
  • Good presentation skills and ability to lead engaging meetings.
  • Willingness to learn industry and capabilities of Experian.
  • Comfortable operating within a teamed selling approach with energy and a sense of ownership.

About Experian

At Experian, we're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish - and we're not done.

Why Join Us?

We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on.

We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them.



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