Customer Relationship Management Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo
About the Role

We are seeking a skilled Customer Relationship Management (CRM) specialist to join our team in Costa Rica. As a CRM specialist, you will be responsible for administering and customizing our Salesforce CRM system.

Key Responsibilities
  • Develop and implement enhancements to system workflows and objects
  • Troubleshoot technical issues related to the CRM system and quality assure their resolution
  • Coordinate the evaluation, scope, and completion of defects along with new development requests
  • Draft and maintain guides for CRM usage and system management
  • Identify opportunities for optimization and automation that improve servicing of clients
  • Drive initiatives that improve the sales experience and maximize performance
Qualifications and Requirements
  • Bachelor's degree in a relevant field or equivalent experience
  • Proven experience administering and customizing Salesforce CRM system (2+ years preferred)
  • Salesforce Administrator Certified
  • Strong understanding of data analysis, reporting, objects, and workflows
  • Experience with Agile methodologies with Jira and Confluence
  • Proficient in SQL, HTML, and JavaScript
What We Offer

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. In addition, we provide medical, life, and dental insurance, as well as flexible work arrangements and opportunities for professional growth and development.

Culture at Experian

Experian is committed to creating a diverse, inclusive, and supportive work environment. We prioritize work-life balance, diversity, equity, and inclusion, and offer a range of benefits and programs to support our employees' well-being and career development.



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