Client Support Representative

hace 2 meses

San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Description:

Key Responsibilities:

  • Build and maintain strong relationships with clients by striving to provide the highest level of customer service.
  • Work collaboratively with internal teams that manage the end-to-end onboarding process for new data furnishers to meet SLA's and data quality expectations.
  • Participate in scrum meetings to review escalations, priority cases, and any blockers that limit the ability to perform assigned duties.
  • Escalate appropriate items to senior team members while owning the overall client resolution.
  • Support outreach for data furnishers triggering data monitoring activities and escalations.

Qualifications:

  • Successful track record in a client-facing role.
  • Ability to work independently and as part of a team, and thrive in a fast-paced environment.
  • Displays collaborative customer service and/or relationship building expertise.
  • Capable of reading audiences and modifying talk tracks, as necessary, to relay technical information to a non-technical audience and overcome data reporting objections.
  • Demonstrates creative and analytical problem-solving skills, with the ability to identify and address client issues effectively.
  • Excellent organizational skills, with ability to manage multiple client accounts and projects simultaneously.
  • Self-starter and eager to take on challenging projects; proactively takes initiative and is comfortable asking questions when necessary.
  • Shows sound judgment and critical thinking on highly sensitive assignments, while conducting themselves with the highest level of integrity.
  • Strong English written and oral communication skills with keen attention to detail.
  • Preferred knowledge/experience:
    • SQL language and concepts of database structures.
    • Process management and project tracking skills.
    • API technology, data aggregation, and data ingestion methods.
    • Credit Reporting Resource Guide/Metro 2 reporting.
    • Familiarity with CRM software and other tools used to manage client relationships.
    • Previous sales, sales support and/or Experian's Credit Services experience is desirable.

About Experian:

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We're proud to be an Equal Opportunity and Affirmative Action employer, committed to creating a diverse and inclusive team where everyone can thrive.

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