Client Services Call Center Representative
hace 2 meses
About Experian
As the world's leading global information services company, Experian unlocks the power of data to create more opportunities for consumers, businesses, and society.
We are proud to be recognized as one of the 100 Best Companies to work for by FORTUNE and named in the 100 'World's Most Innovative Companies' by Forbes Magazine for the last five years. Our commitment to our employees has earned us certification as a Great Place To Work (GPTW) for the third time.
Experian Consumer Information Services is revolutionizing the way clients do business within all aspects of the customer credit lifecycle. Powered by best-in-class data and innovative technology, we help businesses make informed decisions, identify consumers, evaluate loan applications, market to prospects, and collect payments.
Job Summary
We are seeking a high-performing Client Services Call Center Representative to provide exceptional support to Automotive customers, responding to requests for information, products, and services. This role involves addressing client needs, involving internal departments and staff to ensure requirements are met, and providing top-notch service utilizing deep competencies in various product and operational areas.
Key Responsibilities
The ideal candidate will:
- Research and resolve technical problems and product questions efficiently.
- Document and communicate solutions to internal and external clients promptly and accurately.
- Serve as a liaison between customers and Sales, ensuring timely responses to inquiries and leads.
- Work effectively in a fast-paced, deadline-driven environment.
- Communicate with diverse team members and stakeholders.
- Handle multiple tasks and priorities simultaneously.
- Proactively seek information and training to stay updated on products and industry trends.
- Identify and sell new products when upselling and cross-selling opportunities arise.
- Gather client feedback on products and services and communicate it to Product management.
Requirements
To succeed in this role, you should have:
- A High School Diploma.
- A minimum of 2 years of call center customer support experience.
- Strong PC, Microsoft Office, and internet skills.
- Advanced problem-solving, analytical, and customer service skills.
- Excellent English language skills, both verbal and written.
- Strong organizational skills and attention to detail.
- A team-focused mindset and ability to work in a fast-paced environment with fluctuating priorities and tight deadlines.
What We Offer
Our benefits package includes medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
$45,000 - $65,000 per year, depending on location and experience.
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