Client Services Call Center Representative

hace 4 horas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

About the Role:

We are seeking a highly motivated and client-focused individual to join our team as a Client Services Call Center Representative. In this role, you will be responsible for providing exceptional customer service to Automotive customers, responding to requests for information, products, and services.

Key Responsibilities:

  • Research and diagnose technical problems and product questions
  • Document and communicate solutions to internal and external clients quickly and accurately
  • Serve as a liaison between customers and Sales, ensuring timely responses to inquiries and leads
  • Ability to work in a fast-paced, deadline-driven environment
  • Ability to handle multiple tasks and priorities at the same time
  • Proactively seek appropriate information and training to stay up to date on products and the industry
  • Identify and sell new products whenever upselling and cross-selling opportunities arise
  • Gather client feedback on products and services and communicate to Product management

Requirements:

To be successful in this role, you will need:

  • A High School Diploma
  • Minimum of 2 years of call center customer support experience
  • Strong PC, Microsoft Office, and internet knowledge
  • Advanced problem-solving, analytical, and customer service skills
  • Advanced English language skills, both verbal and written
  • Strong organizational skills and attention to detail
  • Team and teamwork focus
  • Ability to work in a fast-paced environment with fluctuating priorities and tight deadlines

What We Offer:

As a Client Services Call Center Representative at Experian, you can expect:

  • An estimated salary of $50,000 - $60,000 per year
  • A comprehensive benefits package, including medical, life, and dental insurance
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

About Experian:

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are proud to be an Equal Opportunity and Affirmative Action employer, committed to diversity and inclusion in all aspects of our business.



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