Client Service Representative

hace 2 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

About Experian:

We are the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.

Job Summary:

This is a high-performing resource role within the Call Center, providing support to Automotive customers. You will be responsible for responding to requests for information, products, and services, addressing client needs, and utilizing your deep competencies in various product and operational areas.

Key Responsibilities:

  • Research and diagnose technical problems and product questions
  • Document and communicate solutions to internal and external clients
  • Serve as a liaison between customers and Sales, ensuring timely responses to inquiries and leads
  • Ability to work in a fast-paced, deadline-driven environment
  • Proactively seek information and training to stay up-to-date on products and industry trends

Qualifications:

  • High School Diploma
  • Minimum of 2 years of call center customer support experience
  • Strong PC, Microsoft Office, and internet knowledge
  • Advanced problem-solving, analytical, and customer service skills
  • Advanced English language skills, both verbal and written

Benefits:

  • Medical, life, and dental insurance
  • International Share Save Plan
  • Flex Work/Work from home
  • Annual Performance Bonus
  • Education Reimbursement
  • Bereavement Leave

Estimated Salary Range: $40,000 - $60,000 per year, depending on location and experience.



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