Technical Relationship Manager II

hace 2 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Company Overview

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Our unique culture values diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering...

Job Summary

We are seeking an experienced Technical Relationship Manager II to join our team. In this role, you will establish, build and strengthen internal relationships with production control, development, customer support and implementation teams.

Key Responsibilities:

  • Establish, build and strengthen external relationships with payers and trading partners to understand needs, requirements, demands, and issues.
  • Effectively communicate with clients on issue resolution activities and alternatives.
  • Triage reported issues from implementation, support, RMs, development and other avenues, working collaboratively with team to promptly reply with any known status.
  • Work collaboratively with teams to identify issues, conduct research, develop plans for resolution, and engage appropriate internal and external staff to execute the solution.
  • Make technical judgments based upon understanding of the business process and client needs whereby a routing change or modification should (or needs to be) changed.
  • Analyze historical error rates by payer to understand overall payer health and predict possible future issues.
  • Proactively look for possible issues, improvements, or cost savings using available data.
  • Support inquiries from sales and customer support on connectivity related questions and monitor areas for improvement.
  • Monitor daily audit operations activity to detect trends and pinpoint problems with payers and trading partners.
  • Understand and document cost differences when alternate routing methods must be utilized.
  • Monitor high failure rates using Splunk dashboards.
  • Document issues in Jira, SalesForce, or any other established tools.
  • Assist in running KPI reports and analysis for trending.

Qualifications

Bachelor's degree in Business, Computer Science, or other related field preferred. 3 years prior business analyst, data analytics, production control or production monitoring experience preferred. Equivalent combination of education and experience may be considered.

About Experian

Culture at Experian

Our uniqueness is that we truly value yours. We take our people's agenda very seriously. We focus on what truly matters: diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering...

Benefits

We offer a range of benefits including medical, life and dental insurance, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.



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