Technical Excellence Partner
hace 4 días
Empowering Brighter Futures with Exceptional Service
At Zm Financial Systems, we strive to make a positive impact on our clients' lives by delivering innovative solutions and exceptional service.
Our Technical Quality Coaches play a vital role in achieving this goal by ensuring that our products and services meet the highest standards of quality and customer satisfaction.
As a Technical Quality Coach, you will be responsible for:
- Monitoring and auditing interactions between end-users and IT support teams to ensure seamless communication and efficient issue resolution
- Reviewing daily agent performance metrics to identify areas for improvement and develop strategies for growth
- Collaborating with senior leaders to establish and monitor key performance indicators (KPIs) that drive business success
- Providing coaching and training to team members to enhance their skills and knowledge
- Staying up-to-date with industry trends and best practices to continuously improve our services
The ideal candidate will possess:
- A strong background in ITIL and related fields
- Excellent communication and interpersonal skills
- The ability to work effectively in a team environment
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Windows 10 and Office 365
- Knowledge of Audio Visual technologies and network protocols
We offer a competitive compensation package and a dynamic work environment that values diversity, equity, and inclusion. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
-
Technical Excellence Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completoAt Mphasis, we pride ourselves on our Front2Back Transformation approach, leveraging the exponential power of cloud and cognitive technologies to deliver hyper-personalized digital experiences.Our team is seeking a skilled Technical Excellence Specialist to provide top-notch technical support to our clients. As a key member of our team, you will be...
-
Strategic HR Partner for Business Excellence
hace 1 semana
San Francisco, Heredia, Costa Rica Pts Consulting Services A tiempo completo**Role Overview**Pts Consulting Services is seeking a highly skilled and experienced Strategic HR Partner for Business Excellence to join our team. As an integral member of the organization, you will play a key role in driving business success by developing and implementing effective HR strategies that support the company's goals.**Key...
-
Strategic HR Partner for Global Excellence
hace 6 días
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoWe are seeking an exceptional Strategic HR Partner to join our team in Costa Rica. As a key member of the GBS Human Resources organization, you will play a critical role in delivering our global strategy and driving business success.The successful candidate will be responsible for executing standard company-wide programs, developing plans to localize where...
-
Senior Financial Business Partner
hace 3 días
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoAt British American Tobacco, we are embarking on an extraordinary journey - one that requires innovation, creativity, and a passion for excellence. We are seeking a highly skilled Senior Financial Business Partner to join our Finance team.This role offers a unique opportunity to leverage your expertise in financial analysis and commercial acumen to drive...
-
Senior Technical Operations Leader
hace 3 días
San Francisco, Heredia, Costa Rica Ibm A tiempo completoAbout the RoleWe are seeking a seasoned Cloud Engineering Director to lead our team in delivering exceptional client experiences. As a key member of our organization, you will be responsible for driving technical excellence and innovation across our cloud infrastructure.With over 5+ years of experience in software development and delivery, you will possess...
-
Strategic HR Business Partner
hace 1 semana
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoCompany OverviewAt ServiceNow, we empower our customers to achieve their goals by delivering innovative solutions that make a tangible impact. Our organization is built on a foundation of trust, collaboration, and mutual respect. We believe in the importance of fostering a culture that encourages open communication, creativity, and growth.We have a proven...
-
Partner Service Delivery Coordinator
hace 1 semana
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHewlett Packard Enterprise advances the way people live and work, driving innovation and digital transformation for our customers. Our new organization, HPE Pointnext, brings together expertise to advise, integrate, and accelerate customer outcomes. We empower our team members to make an impact while fostering a culture that is unconditionally inclusive....
-
Technical Support Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Sykes Costa Rica A tiempo completoJob Description:We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at Sykes Costa Rica.Responsibilities:Provide exceptional customer service through phone, email, and chat support.Resolve technical issues efficiently and effectively, ensuring high-quality resolutions.Stay up-to-date with product knowledge and...
-
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany OverviewExperian, a global leader in consumer and business credit reporting, is committed to empowering individuals and organizations with actionable insights. Our mission-driven team focuses on providing innovative solutions that drive financial inclusion and stability.Job DescriptionWe are seeking a highly skilled Lead Technical Solutions Architect...
-
Hiring Manager Talent Acquisition Partner
hace 7 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAt Experian, we're on a mission to create a better tomorrow for consumers, businesses, and society. Our goal is to unlock the power of data to drive growth and innovation.We're seeking an experienced Talent Acquisition Partner to join our team in Costa Rica. As a key member of our hiring team, you'll work closely with global hiring managers to recruit top...
-
Operational Excellence Manager
hace 6 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the Role">We are seeking a highly skilled Operational Excellence Manager to join our team in Costa Rica. This is an exciting opportunity to drive process improvements, standardize processes, and eliminate defects within our metric reporting systems.">Key Responsibilities:">">Lead Lean Six Sigma Yellow/Green Belt projects for metrics improvement through...
-
Technical Validation Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completoSgf Global is committed to excellence in the field of validation and testing.Our team requires an experienced Technician: Validation II who can support engineering teams with coordination of validation of physical units in lab test equipment, coordinate validations by others, and provide status reports.The ideal candidate will have a mid to advance level of...
-
Strategic HR Business Partner
hace 1 semana
San Francisco, Heredia, Costa Rica Experian A tiempo completoAt Experian, we empower consumers and our clients to manage their data with confidence.We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.Job OverviewThe successful candidate will play a key role in creating and analyzing...
-
Drive Excellence Engineering Specialist
hace 6 días
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHewlett Packard Enterprise prioritizes putting customers and partners first by developing the workforce of the future.This involves a strategic, inclusive, and collaborative working culture that upholds our core values: partner, innovate, and act.We strive to create quality customer and partner experiences through bold moves, 'Yes we can' spirit, and being a...
-
Technical Support Specialist
hace 5 días
San Francisco, Heredia, Costa Rica 360Training A tiempo completo**Transforming Technology at 360Training**We are on the cusp of a revolutionary transformation, shifting our tech stack to be more microservices-oriented and embracing composable commerce. As a Platform Support Engineer, you will play a pivotal role in this journey, leveraging your technical expertise to drive innovation and excellence.We seek an exceptional...
-
Technical Operations Expert
hace 2 días
San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completoJob OverviewSysco Costa Rica is seeking a skilled Technical Operations Expert to join our team. This role will play a crucial part in ensuring the stability and reliability of our cloud infrastructure.About the RoleIn this position, you will work closely with cross-functional teams to develop and refine strategies for support issue tracking, process...
-
Application Support Senior Technical Analyst
hace 1 semana
San Francisco, Heredia, Costa Rica Citi A tiempo completoOverviewThe Application Support Senior Technical Analyst plays a critical role in ensuring the stability, efficiency, and effectiveness of Citi Applications.Key Responsibilities:Provide technical support for users of Citi Applications, resolving issues quickly to minimize downtime.Drive improvements to application stability, efficiency, and effectiveness...
-
Technical Leadership Program Manager
hace 7 días
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAbout ServiceNowAt ServiceNow, our technology empowers organizations to work smarter and faster. Our mission is to help teams achieve their goals by delivering transformative products that are secure, compliant, and on time.We're a community of innovators who share a restless curiosity and drive for ingenuity. By joining ServiceNow, you'll become part of an...
-
Senior Technical Application Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob OverviewCiti is a leading global bank with a long history of innovation and commitment to excellence. Our Applications Support team plays a critical role in ensuring the stability, efficiency, and effectiveness of our applications. We are seeking a highly skilled and motivated Senior Technical Application Specialist to join our team.About the RoleThis is...
-
Technical Operations Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Ibm A tiempo completoAbout the RoleWe are seeking a Technical Operations Specialist to join our team. As a key member of our operations team, you will be responsible for building, deploying, configuring and maintaining systems for our client business.In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting to deploying...