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Associate- Service Desk Specialist
hace 1 mes
**About Us**
We are more than a specialty finance company providing debt recovery solutions for consumers.
We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.
We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.
If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you
The Associate
- Service Desk Specialist is responsible for answering calls, chats, working on Incidents, and Service Requests.
Gathers all the required information and document in the ticket, selecting the proper categorization.
Major focus on First Call Resolution (FCR).
**Responsibilities**
Answer phone calls ensuring mínimal abandoned calls.
Provide quick resolution to the users maintaining high-level of customer satisfaction.
Ensure proper documentation in every ticket.
Assigning the tickets to the relevant team for further troubleshooting.
70%
Act as the first point-of-contact for all the users.
Build relationship with the users by providing accurate and right information.
Achieve and maintain call targets.
10%
**Education**
Required: Bachelor; Computer Science
**Language**
Required: English
**Experience**
Required: 0-2 years of experience working in similar environment.
Basic knowledge of AD, Windows, MS Office etc.. Office, IE.Basic IT Infastructure Library (ITIL) knowledge.
Strong typing skills, Excellent communication skills, Multi-tasking and detail-oriented.
**What We Offer**
We understand the important balance between work and life, fun and professionalism, and corporation verse community.
We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.
We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.
