B2c Sales Manager

hace 6 días

San José, Costa Rica Community Phone A tiempo completo

**Community Phone**:

- remote first and always_

At Community Phone, we're on a mission to make the phone more powerful and relevant than ever before.

Frustrated by a lack of humanity in the industry, we set out to create a phone company that respects customers. We keep data secure, protect against spam calls, and eliminate hidden fees and complex contracts. Our vision is a future where technology doesn’t replace human connection, it strengthens it.

As a venture-backed, Y-Combinator graduate, we have the drive, resources, and motivation to revolutionize the telecommunications industry. We leveraged our technical expertise to deliver the flexibility of VoIP with the reliability of the cellular network and brought this technology to customers' existing landlines. We launched our revolutionary product two years ago and are quadrupling our customer base year over year.

With a remarkable of 400% growth in recurring revenue in 2022, we’ve expanded from 17 remote team members to more than 80, serving clients like KFC, AT&T, state and local governments, General Motors, and homes across America. We are excited about our growth and eager to welcome team members who’ll help us lead the market with delightful customer experiences and a supportive, collaborative work environment.

Join us in our mission to put the power of the phone back into the hands of the people Together, let’s build a future where the phone is essential in fostering meaningful connections.

**About the role**:
Community Phone is looking for a **Sales Manager **to lead, inspire, and coach our remote, diverse, and dynamic sales team. You will play a pivotal alongside other members of our sales management team to set and deliver ambitious sales goals whilst delivering a world-class customer experience. You have a solid background in both sales and management and will help to scale our team from 20 to over 100 reps in the coming year. Your work will have a direct impact on the success of the company by leading a sales team to quota attainment, improve customer satisfaction, and reduce churn.

**You will**:

- ** Lead and inspire **the sales team, setting clear expectations, fostering growth, and guiding strategic market positioning.
- ** Coach** your team, helping to mold them into a cohesive group of world-class sales professionals.
- ** Partner** with recruiting to **scale up** the sales team, helping us to grow from 20 reps to over 100 in the coming year.
- ** Set daily, weekly, monthly, and quarterly sales goals** and conduct regular meetings to review performance, address challenges, and align on strategies.
- ** Analyze** sales metrics and KPIs to understand team performance, identify challenges, and areas of opportunity, and provide sales forecasts to higher management based on team performance and market conditions.
- ** Resolve** conflicts within the team or with customers to maintain a positive working environment and customer satisfaction
- ** Collaborate** with other departments, such as marketing, product, and customer service, to ensure alignment and collaboration across the organization.
- ** Stay updated** with industry trends, products, and competitors to equip the team with the latest information and best practices.

**You are**:

- ** Experienced** with a minimum of 5 years in sales and 3 years in sales management.
- ** A cultivator of talent**, supporting salespeople to reach their potential and excel.
- ** Data-minded**, you are able to interpret sales data and metrics to track team performance, forecast results, and make informed decisions.
- ** Forward-thinking,** you identify potential issues and find solutions quickly.
- ** A multitasker**, you can efficiently manage multiple responsibilities, from one-on-one meetings to strategic planning and administrative tasks.
- ** Adaptable** to changes without losing focus on team goals.
- ** A** **highly effective communicator**, you are able to convey expectations and feedback clearly while also listening to and understanding team members’ needs and concerns.

**Community Phone Culture**:
Community Phone has a _customer-obsessed_ culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.

Beyond the job description, here are some traits members of our team share:
We value **Curiosity** and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

**Efficiency** in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits a

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