Senior Operations Manager

hace 4 días

San José, Costa Rica Straumann Group A tiempo completo

About Straumann Group

Headquartered in Basel, Switzerland, the Straumann Group is a global leader in tooth replacement and orthodontic solutions that creates smiles and restores confidence. For more than six decades, we have been stretching the limits, entering new fields, and creating opportunities to make patients’ lives better. We are the leading independent player in our industry. From the first Dental Implant in 1974 to the latest Digital Solution - we do things different than others.

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

WeChangeDentistry every day - and want you to be a part of it

**_
**Pay is in Colon**_**

**Summary of Position**:
The Senior Operations Manager will provide leadership and give guidance in the process of preparing part of the digital treatment planning for patients.

**Essential functions and duties**

To perform this job successfully, an individual must be able to perform the following satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Mentor, coach and train team members to ensure their success
- Work closely with team members to establish protocols and preferences and to ensure key providers are satisfied with the services they receive
- Gather feedback from team members and providers and analyze provider data to identify best practices
- Report key metrics and data, including but not limited to, reviewed cases per day
- Send superior weekly status reports that include projects, deadlines, performance of assigned team members regarding training, accuracy, metrics and satisfaction
- Review and evaluate cases, and make decisions on possible solutions
- Be responsible for managing quality monitoring in assigned team
- Investigate and analyze inquiries, and complaints
- Manage communication with internal and external stakeholders
- In conjunction with other staff in the company, implement corrective action as it relates to policy
- Propose ideas for procedures and processes to promote overall department improvements
- Collaborate in training at all levels
- Work collaboratively cross-team and cross-functionally to ensure a world-class quality
- Know and communicate our Vision and Mission to understand the priorities of the team & company
- Other duties as assigned

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. A reasonable accommodation may be made to ensure individuals with disabilities are able to perform the essential functions of the role.
- Bachelors/ Master’s Degree or Orthodontic Certifications or

Proven Working Experience in similar role
- 5-7 Years in similar Experience
- Fluent in English, both written and spoken

**Key Attributes**
- Resourceful and Hands-on: An energetic, resourceful, agile, and hands-on individual who operates effectively with minimum direction and pursues objectives and works to deliver against goals relentlessly; able to get to the heart of issues rapidly and act decisively
- Team Player: From a basis of strong self-awareness, excellent interpersonal skills; fosters team-first mentality and shares wins and successes; creates an open and transparent environment in which individuals can team together to drive optimal outcomes
- Results-driven: Brings a fire in the belly and is counted on to meet or exceed commitments on time, every time; has a genuine passion for patient outcomes and quality
- Collaborative Relationship-builder: Able to build deep relationships with key internal and external stakeholders, and work closely with/ and earn the respect and trust of other teams
- Integrity: Possesses unquestionable integrity and is intellectually curious; is known as an honest, trustworthy, ethical, and straightforward individual, capable of presenting the unvarnished truth in an appropriate and helpful manner
- Straumann Group prides itself on employee’s embracing the player/learner mindset that embodies a high-performance culture and learning organization

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

**Employment Type**:Full Time

**Alternative Locations**:Costa Rica : San José

**Travel Percentage**:0 - 10%

**Requisition ID**:9720

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