Global Agent Technology Operations- Gateway Senior Manager
hace 12 horas
Global Agent Technology Operations-Gateway Senior Manager - Santa Ana, Costa Rica.Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive?
Then, it's time to join Western Union as a Gateway Senior Manager.Western Union powers your pursuit.The Senior Manager, Gateway (GW) Operations will have a significant role in driving the vision of the Western Union GW operational strategy to ensure solutions and services are developed with the needs of our customers in mind first.
Following robust processes and in the most efficient way possible.
This role will be responsibilities for the success of three main GW workstreams which include Gateway Partner Optimization, API Modernization and new Partner integrations aligned to the newly developed partner gating criteria, aimed at maximizing revenue creation and service quality.
Senior Ops Manager will be a master collaborator across program Management, System Architects/Engineering, Customers and Business owners, cross-functional teams including Operations, IT, compliance, privacy, and Fraud prevention.Role ResponsibilitiesGlobal Operations leader for the Gateway (GW) point of sale platform.Lead and govern GW retail partner operational plans in close partnership with Product, Technology, and Regional Business/Operations teams.
Manage the GW gating and governance process to ensure partners meet the criteria (new and existing)Govern the Retail GW Go-To-Market technology readiness and activation at POS.Work with Regional Business and Operations leaders at all levels, for governance and execution of the Gateway roadmap for key initiatives and partnersEstablish, document, and communicate effective operational management processes, driving consistency across the GW platform and solutions.
Includes Partner optimization and new integrations.Collaborate with stakeholders to gather feedback and refine governance structures in response to changing business needs.Drive ongoing controls and validations of Partner APIs to mitigate the risk of fields being removed/changed by the partner without our knowledge.Foster a culture of continuous improvement by identifying opportunities for enhancing operational efficiency and effectiveness.Provide leadership in change management initiatives, ensuring seamless integration of new processes and tools with Gateway Partners and internal stakeholders.Strong people management skills.
Will coach and support indirect resources in close partnership with senior leaders in Business and Technology teams.Partner with Technology and agent service availability program on system outages mitigations as well as planned and unplanned maintenance.Role RequirementsBachelor's in Technology, Mathematics, Engineering or Finance fields, MBA is preferred with 3+ years of financial industry experience desirable.5-10 years' experience managing large programs.Design or Program/Project Management work experience.
Lean MethodologyApplication Programming Interface (API) understanding is highly desirable.Strong process design and continuous improvement.Quality assurance, stakeholder management, and strategic thinking capabilities.Analytical skills and problem solving, decision making and presentation capabilities.Proven experience in successfully leading and managing high performing teams.Strong Leadership & Communication, Stakeholder management, deep sense of urgency and ownership.
Able to work independently.English proficiency is a must.
.BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ().
Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Costa Rica- specific benefits include:Asociación SolidaristaIn-house company doctor servicesTransportation services optionsReferral Program awardEmployee Resource Groups (ERG) and committees to volunteer withPan American Medical and Life insuranceCafeteria DiscountsWestern Union values in-person collaboration, learning, and ideation whenever possible.
We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories.
Western Union has determined the category of this role to be Hybrid.
This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.
The expectation is to work from the office a minimum of three days a week.
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San José, San José, Costa Rica Western Union A tiempo completoRole OverviewThe Gateway Senior Manager is a key leadership position responsible for driving the vision of Western Union's Gateway operational strategy. This role plays a significant part in ensuring that solutions and services are developed with customer needs at the forefront.Key Responsibilities:Lead and govern GW retail partner operational plans in close...
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