Manager, Technology Operations

hace 9 horas


San José, Costa Rica Western Union A tiempo completo

Manager, Technology Operations – Santa Ana, Costa RicaAre you excited by the opportunity of using your knowledge of development to lead a team to success?
Are you ready to join a team in a global company where your primary focus is to deliver services and products to our customers, and provide thought leadership on creating solutions?
Are you ready for your next career at a company that envisions a culture of global unity and boundless connection?
Then it's time to join Western Union as a Technology Operations Manager.Western Union powers your pursuit.As a manager, you will be responsible for implementation of a service delivery model supporting assigned platforms through a predefined framework.
The broad range of responsibilities include leading engineering and configuration teams, partnering with key stakeholders, both off-shore and on-shore, and delivering on the service level agreements.
This includes monitoring on-going risks and providing resolutions, driving process improvements, resource planning & optimization and performance management.
The role requires leading, managing and growing the platform assigned to the role.Role ResponsibilitiesCreate complex conceptual designs.Research, evaluate and plan technical solutions to business problems.Oversee implementation and adoption of new technology acquisition, including performing some hands-on engineering implementation.Design integration scenarios for end-to-end system integration of new and existing solutions.Proof of Concept – Evaluate various technologies, performing a proof of concept in each, and define the recommended solution.Develop and maintain system architecture strategy and roadmaps, working with engineering partners and business stakeholders.Contribute to creating a cohesive and reusable engineering architecture that optimizes for speed and valuePartner with key stakeholders, both off-shore and on-shore, and delivering on the service level agreementsProvide mentoring and coaching to Sr Associate, Associates and Jr Associate engineersAbility to work on medium-to-complex projects under no supervision and able to prioritize workload to achieve the team goals.Role Requirements8+ years of experience in infrastructure management tools.Ability to lead and drive medium to large enterprise projects.Must have hands on expertise on AWS OpenSearch platform.Ability to log onboard from multiple sources and create Dashboard and Watcher Alerts.Experience working with tools like Dynatrace is a must; BigPanda, and MicroFocus suite will have added advantages.Experience developing a common architecture vision with IT and line of business leaders.Ability to implement shared infrastructure and applications to reduce costs and improve information flows.Strong knowledge of technical frameworks, methodologies, industry standards and specifications BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ().
Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Costa Rica- specific benefits include:Asociación SolidaristaIn house company doctor servicesTransportation services optionsReferral Program awardEmployee Resource Groups (ERG) and committees to volunteer withPan American Medical and Life insuranceCafeteria DiscountsWestern Union values in-person collaboration, learning, and ideation whenever possible.
We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories.
Western Union has determined the category of this role to be Hybrid.
This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.
The expectation is to work from the office a minimum of three days a week.



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