Technology Strategy and Operations Leader
hace 3 días
The Infrastructure Group Manager role at Citi is a senior management-level position that oversees the efficient and effective management of infrastructure technology. This includes ensuring seamless coordination with the Technology Team to achieve business strategy goals.
Key Responsibilities:
- Develop strategies to meet business objectives, integrating technology infrastructure within the overall technology function.
- Lead and motivate teams, conducting managerial responsibilities such as performance evaluation, employee selection, compensation, budget management, and resource planning.
- Provide services by leveraging stakeholder/partner relationships, actively seeking information to understand issues, expectations, and needs.
- Ensure essential procedures are followed and contribute to defining standards and recommending reengineering efforts for continuous improvement.
- Persuade and influence others through communication and diplomacy skills, negotiating with external parties as needed.
Qualifications:
- 10+ years of experience in technology infrastructure roles with experience in people and project management and selected infrastructure technologies.
- Experience in financial services or large complex and/or global environments preferred.
- Clear and concise written and verbal communication with the ability to communicate technical concepts to a non-technical audience.
- Proven analytical, diagnostic, and multitasking skills with focus on execution and attention to detail.
- Demonstrated ability to work independently and partner with virtual teams in high-pressure matrix environments.
Educational Background:
- Bachelor's degree/University degree or equivalent experience.
- Master's degree preferred.
This individual is responsible for developing and implementing evolving technology strategies aligned to business goals and priorities. They will work closely with senior stakeholders across the business and technology organizations to strengthen support services and drive meaningful change throughout. The role includes responsibilities for risk control and oversight of CTI Production Operations, infrastructure, and security processes, including their availability and integrity within the region.
Functional Role & Responsibilities:
- Manage multiple teams of professionals, including staff recruitment, talent development, and budget management.
- Identify internal talent to fill key positions, attract external talent with expertise to meet the technology needs of the business, build deep bench strength, and develop appropriate diverse succession plans.
- Provide operational oversight of major incident support to ensure proper execution of support processes for Production Operations, CTI, and Citi as a whole.
- Handle ambiguity and make technical decisions and recommendations under pressure with limited data.
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