Chief Technology Operations Strategist

hace 9 horas


San José, San José, Costa Rica Western Union A tiempo completo
About the Role

Western Union is seeking a seasoned expert to lead our Technology Operations team as Chief Technology Operations Strategist. This role will be responsible for implementing a service delivery model supporting assigned platforms through a predefined framework.

Key Responsibilities
  • Create complex conceptual designs and drive process improvements in infrastructure management tools.
  • Oversee implementation and adoption of new technology acquisition, including hands-on engineering implementation.
  • Partner with key stakeholders, both off-shore and on-shore, to deliver on service level agreements.
  • Lead medium-to-complex projects under minimal supervision and prioritize workload to achieve team goals.
Requirements
  • 8+ years of experience in infrastructure management tools.
  • Able to lead and drive medium to large enterprise projects.
  • Hands-on expertise on AWS OpenSearch platform, ability to log onboard from multiple sources, and create Dashboard and Watcher Alerts.
  • Experience working with tools like Dynatrace, BigPanda, and MicroFocus suite.
  • Ability to develop a common architecture vision with IT and line of business leaders.
  • Strong knowledge of technical frameworks, methodologies, industry standards, and specifications.
About Western Union

We believe in-person collaboration, learning, and ideation creates value through common ways of working and supports the execution of enterprise objectives. We offer a Hybrid Work Model that enables employees to divide their time between working from home and working from an office location.

Benefits
  • Short-term incentives
  • Multiple health insurance options
  • Accident and life insurance
  • Access to best-in-class development platforms


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