Gateway Senior Manager for Global Operations Excellence
hace 3 días
Role Overview
The Gateway Senior Manager is a key leadership position responsible for driving the vision of Western Union's Gateway operational strategy. This role plays a significant part in ensuring that solutions and services are developed with customer needs at the forefront.
Key Responsibilities:
- Lead and govern GW retail partner operational plans in close partnership with Product, Technology, and Regional Business/Operations teams.
- Manage the GW gating and governance process to ensure partners meet the criteria (new and existing).
- Establish, document, and communicate effective operational management processes, driving consistency across the GW platform and solutions.
- Collaborate with stakeholders to gather feedback and refine governance structures in response to changing business needs.
Requirements
- 5-10 years' experience managing large programs.
- Design or Program/Project Management work experience.
- Lean Methodology application understanding is highly desirable.
- Strong process design and continuous improvement skills.
- Quality assurance, stakeholder management, and strategic thinking capabilities.
Benefits
- Short-term incentives.
- Multiple health insurance options.
- Accident and life insurance.
- Access to best-in-class development platforms.
Western Union Values Collaboration
We believe in-person collaboration, learning, and ideation whenever possible. By connecting face-to-face, we can better learn from our peers, problem-solve together, and innovate.
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