Gateway Senior Manager for Global Operations Excellence

hace 3 días


San José, San José, Costa Rica Western Union A tiempo completo

Role Overview

The Gateway Senior Manager is a key leadership position responsible for driving the vision of Western Union's Gateway operational strategy. This role plays a significant part in ensuring that solutions and services are developed with customer needs at the forefront.

Key Responsibilities:

  • Lead and govern GW retail partner operational plans in close partnership with Product, Technology, and Regional Business/Operations teams.
  • Manage the GW gating and governance process to ensure partners meet the criteria (new and existing).
  • Establish, document, and communicate effective operational management processes, driving consistency across the GW platform and solutions.
  • Collaborate with stakeholders to gather feedback and refine governance structures in response to changing business needs.

Requirements

  • 5-10 years' experience managing large programs.
  • Design or Program/Project Management work experience.
  • Lean Methodology application understanding is highly desirable.
  • Strong process design and continuous improvement skills.
  • Quality assurance, stakeholder management, and strategic thinking capabilities.

Benefits

  • Short-term incentives.
  • Multiple health insurance options.
  • Accident and life insurance.
  • Access to best-in-class development platforms.

Western Union Values Collaboration

We believe in-person collaboration, learning, and ideation whenever possible. By connecting face-to-face, we can better learn from our peers, problem-solve together, and innovate.



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