Strategic Project Manager for Operations Excellence

hace 1 día


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Amzn Support Srvcs Costa Rica seeks a seasoned Program Manager to drive initiatives and improve processes within the Discovery Experience team.

About the Role

This position requires excellent written communication skills, high attention to detail, and strong organizational and project management capabilities. The successful candidate will be responsible for leading projects focused on delivering new features, services, products, or systems, while ensuring timely and successful delivery.

Key Responsibilities
  • Develop business requirements, SOPs, and resource allocation plans to ensure project success.
  • Contribute business and technical expertise to assess and manage risks, measure progress, and report on outcomes.
  • Drive process improvements, develop new ideas, and strategies to enhance decision-making.
  • Maintain effective controls across the organization, take corrective action as needed, and facilitate moderately complex projects.
  • Provide regular updates to senior management on project progress and collaborate with global process owners, site leaders, and operation managers.

The ideal candidate will possess an MBA or Master's degree in a related field, preferably with experience working with global teams and certification in Six Sigma (Green or Black Belt) or Project Management Professional (PMP).



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