Strategic Payroll Operations Excellence Manager

hace 15 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Company Overview

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The Global Payroll Operational Excellence team is a stable and growing area within Amazon, seeking highly skilled and motivated individuals to drive process improvements, standardize processes, and eliminate the root cause of defects within current metric reporting systems.

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Job Description

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This position is responsible for leading Lean Six Sigma Yellow/Green Belt projects for metrics improvement through the DMAIC approach. As a project manager, you will direct, support, and coach project team members and stakeholders, reporting on project progress and status.

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You will collaborate with payroll operations, upstream teams, and technology teams on joint initiatives and reports. Your work will involve working within various time constraints to meet critical business needs, deep diving large datasets to uncover trends and identify root causes for performance misses, while ensuring accuracy of data reported out.

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Key Responsibilities:

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  • Lead Lean Six Sigma Yellow/Green Belt projects for metrics improvement through the DMAIC approach">
  • Act as a project manager for small and medium-size projects by directing, supporting, and coaching project team members and stakeholders">
  • Collaborate with payroll operations, upstream teams, and technology teams on joint initiatives and reports">
  • Work within various time constraints to meet critical business needs">
  • Communicate with stakeholders in a manner that enables them to have a common understanding of the project's status, risks, and decision points">
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Required Skills and Qualifications

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To be successful in this role, you should have:

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  • A Bachelor's or equivalent degree in Engineering, Statistics, or Business Analytics (preferably in a quantitative field)">
  • Overall 8+ years of experience">
  • 2-3 years of experience in managing and publishing dashboards">
  • The ability to handle confidential information appropriately">
  • Certified Lean Six Sigma Black Belt">
  • Advanced degree in Engineering, Statistics, Economics, MS, or MBA">
  • Process, manufacturing, or engineering background with an ability to understand process workflow and throughput">
  • Knowledge of SQL, Power-Bi, Tableau, and Python">
  • Demonstrated experience pulling and analyzing data to aid root cause identification and process improvement initiatives">
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Benefits

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This is an exciting opportunity to join a stable team in a huge growth area for Amazon. If you are a detail-oriented individual with strong analytical skills, we encourage you to apply.

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About Us

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We are Amzn Support Srvcs Costa Rica, a team committed to delivering Perfect Pay experiences to our customers (employees). Our aim is to provide sustainable solutions that strengthen payroll growth and deliver a bar-raising customer experience.



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