IT Operations Manager for Global Expansion

hace 7 horas


San José, San José, Costa Rica Tek Experts A tiempo completo

Overview

We are seeking a seasoned IT Operations Manager to oversee IT operations across our offices in the Americas, driving business productivity and expanding our global presence. As a key member of our team, you will be responsible for implementing best-in-class UX for end users, managing IT assets throughout their lifecycle, and ensuring seamless integration with our global service provider environment.

Responsibilities

  • Oversight of local teams on progress of daily, weekly, and monthly activities and ensure timely completion
  • Maintenance of on-site IT staff per business requirements and leadership and mentorship to improve performance
  • Setting SMART goals for local IT staff and regular follow-ups to ensure objectives are met while addressing user feedback
  • Implementation and maintenance of best-in-class UX for end users
  • Management of local team to assess, prioritize, and allocate Service Desk tickets and other tasks
  • Ensuring that all IT Assets are managed throughout their lifecycle according to current processes, policies, and best practices
  • Regular reporting to the Global Head of IT Operations and Global IT team on performance, progress, issues, and anticipated future needs, and work to resolve issues and identify areas of improvement in systems and IT Tools

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or Engineering
  • ITIL certification preferred
  • Proven success managing multiple geographically diverse teams of Technical Engineers or System Administrators
  • Minimum of 5 years of experience in a similar role
  • At least 3 years of experience in a direct team leadership role
  • Experience in a global service provider environment preferred
  • Strong understanding of Windows 10 and 11, Office 365, Exchange, Active Directory, and Server administration
  • Excellent interpersonal skills and ability to understand and anticipate user needs
  • Firm grasp of service desk metrics & escalation procedures
  • Ability to learn and adapt in a rapidly changing environment
  • Professional fluency in English is essential, both written and verbal


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