Customer Support Specialist

hace 2 semanas


San José, Costa Rica Teleperformance Costa Rica A tiempo completo

**Overview**:As an agent, you will act as a liaison, provide product/services information, and answer questions via phone calls related to general inquiries about our internet service, and basic technical support.

**Competencies**:Identify and define problems, Active Listening, and Empathy

**Responsibilities**
- Provide accurate, valid, and complete information by using the right methods/tools
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide appropriate solutions and alternatives to customers

**Requirements**:

- Only on site
- English level B2- 85%
- Work experience +
- Typing 20WPM
- Effective communication

Tipo de puesto: Tiempo completo, Indefinido

Salario: ₡450,000.00 - ₡500,000.00 al mes

Idioma:

- Inglés B2- 85%? (Obligatorio)



  • San José, San José, Costa Rica Scalelab Inc A tiempo completo

    About UsScalelab Inc is a remote-first company that values innovation and customer satisfaction. We are seeking an experienced Customer Support Management Specialist to lead our Customer Support team from the ground up.Job DescriptionWe are looking for a highly skilled and motivated individual to take charge of our Customer Support team. As a Customer...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    We empower consumers and our clients to manage their data with confidence at Experian. As a Customer Support Specialist, you will play a vital role in ensuring that our customers receive the highest level of service and support.The position requires a high-performing resource who can provide timely and accurate responses to customer inquiries. The ideal...


  • San José, San José, Costa Rica Emerson A tiempo completo

    **Job Overview**The Customer Support Specialist plays a vital role in ensuring the success of Emerson's Global Service Center. This position is responsible for providing technical support to customers and internal engineers, focusing on Ovation product-related issues.Key responsibilities include:Diagnosing and resolving product-related issues via phone or...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Company OverviewAt ServiceNow, we revolutionize the world of work with our innovative technology. Our team is driven by a relentless pursuit of excellence, constantly pushing the boundaries of what is possible. We thrive in a fast-paced environment where collaboration and creativity know no bounds.We are proud to serve over 7,700+ customers globally,...


  • San José, San José, Costa Rica Convera A tiempo completo

    Are you passionate about providing a world-class customer experience?Do you want to unleash your potential for a global FinTech that is passionate about moving money for better?Do you want to further your career in Financial Services?If so, join Convera as a Senior Customer Support Specialist.**Motivated by our values**: Customer Champions, Growth Minded,...

  • Support Specialist

    hace 2 semanas


    San José, Costa Rica Webxloo, LLC A tiempo completo

    Job Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...


  • San José, San José, Costa Rica Teleperformance A tiempo completo

    The Customer/Cardholder Support Specialist is an integral member of the Customer Experience team working directly with customers to provide an exceptional customer experience.**Key Responsibilities and Accountabilities**- Supported transactions may be added or deleted at sole discretion of Client as mutually agreed.- Assists cardholders regarding questions...


  • San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Job Overview:">We are seeking an experienced OUTSOURCING CUSTOMER SUPPORT SPECIALIST to join our team. In this role, you will be responsible for providing top-notch customer support to our clients, ensuring their satisfaction and loyalty.">Key Responsibilities:">Respond to customer inquiries and resolve issues in a timely and efficient manner">Collaborate...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Company Overview:We are Amzn Support Srvcs Costa Rica, a team passionate about providing world-class support to our enterprise customers. Our mission is to deliver exceptional service and expertise that enables our customers to succeed.Job Description:We are seeking an experienced Technical Support Specialist to join our team. As a key member of our...


  • San José, San José, Costa Rica Support Services Group - Cr A tiempo completo

    We are looking for a skilled Customer Acquisition Specialist to join our team in San Jose, Costa Rica. This role will involve managing customer relationships and generating new business opportunities.Key Responsibilities:Establish and maintain effective relationships with customers to identify their needs and preferences.Develop and implement strategies to...


  • San José, San José, Costa Rica Betterwho A tiempo completo

    **Description of the Job**Betterwho seeks a talented Phone Support Specialist to join our team as a Remote Resident Support Specialist. In this role, you will be responsible for handling customer inquiries and issues while maintaining a professional demeanor.**Key Responsibilities:**Process a high volume of customer interactions and issues via phone.Use...

  • Agent Support Specialist

    hace 4 semanas


    San José, Costa Rica Western Union A tiempo completo

    **Agent Support Specialist - **Santa Ana/Costa Rica**Are you customer-centric, and want to be part of a team that delivers exceptional agent support?How about unleashing your skills in a global FinTech that is committed to moving money for better?Join Western Union as Agent Support Specialist.**Motivated by our values: purpose driven, globally minded, and...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionWe are seeking a skilled Customer Support Specialist II to join our team at Experian.Key Responsibilities:Provide exceptional customer service to consumers through inbound calls, resolving their queries and concerns in a timely and professional manner.Analyze and resolve complex consumer disputes, ensuring a fair and satisfactory outcome for...


  • San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    About the RoleCisco is looking for a dedicated Customer Support Specialist to join our team as an Asset Optimization professional. In this role, you will work closely with customers to understand their needs and provide tailored solutions to improve their asset lifecycle management.Main Responsibilities:Collaborate with customers to gather requirements and...


  • San José, San José, Costa Rica Scalelab Inc A tiempo completo

    A leading US based online retailer of spare parts is looking for a Customer Support Specialist to assist our customers in pre-sale and post sale periods while using our products and services.**Responcibilities**- Identify customer needs and help customers in pre-sale and post-sale periods- Follow up with customers to ensure their issues are resolved- Update...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job OverviewAs an Amazon Publishing Support Specialist, you will be the primary point of contact for publishers and content providers using our Kindle Direct Publishing website.Our team thrives on innovation and excellence, and we are looking for talented individuals who are passionate about delivering exceptional customer experiences.


  • San José, Costa Rica Micro Focus A tiempo completo

    **About Micro Focus** Micro Focus is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time. **About the Role** The primary responsibility of the Software...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    As a Technical Support Specialist at Microsoft Corporation, you will be part of the Customer Service & Success (CE&S) organization. This team is responsible for delivering a seamless support experience to customers worldwide.Come and help us build trust and confidence with every person and organization through delivering exceptional customer experiences. You...


  • San José, Costa Rica Cloudera A tiempo completo

    Business Area: Support **Job Description**: We (the Customer Interaction Specialist team) are looking for an individual with great communication, listening and customer service skills who has a passion for making our customers journey successful.You will join a team of highly skilled engineers who are responsible for delivering Cloudera’s support...


  • San José, San José, Costa Rica Teleperformance A tiempo completo

    The Product Support Specialist is an integral member of the Customer Experience team working directly with customers to provide an exceptional customer experience.This role is responsible for providing product support for Insulet OmniPod System (for insulin and injectable drugs).The specialist is the internal advocate for new and current customers needing...