Tier 2 Escalation Specialist

**Company Description** Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...

As a VoIP Tier 1 Support Specialist, you will be responsible for providing technical assistance and support to customers using Voice over Internet Protocol (VoIP) systems. You will primarily handle incoming inquiries and troubleshoot issues related to VoIP services, ensuring timely resolution and excellent customer satisfaction. Your role will involve...

We are looking for a **Senior Cybersecurity Analyst (Tier-2 SOC)** to support cyber defense operations in a multi-tenant Managed Detection and Response (MDR) environment. This position is focused on cybersecurity monitoring & analysis as part of a comprehensive Security Operations Center (SOC). **What You will do** Monitor and conduct analysis of security...

**Company Description** Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...

**Job specifics/responsibilities**: - Receive input from various event sources, investigate it for unusual and potentially malicious behavior that may indicate security incidents, and escalate any suspicious activity or anomalies to the Tier 2 SIRCC Analyst team; - During security incidents, liaise with the Tier 2 SIRCC Analyst and Tier 3 Incident...

**Role: Application Test Specialist (Tier 2)** **Location: 100% Remote - Can sit in Brazil, Costa Rica, El Salvador, or Peru** **Must-haves** - 3+ years of tier 2/desktop support for Windows operating systems - Strong documentation and communication skills - Ability to review test cases and document the error occurrences - Strong internet access and...

A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of “Best Places to Work” lists and we think it’s because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving...

At Td Synnex, we're seeking a highly skilled Enterprise Technical Escalation Specialist to manage technical escalations for our clients. This critical role requires effective coordination with internal teams and the ability to provide solutions to complex technical issues.Key Responsibilities:- Create action plans to resolve client escalations- Lead internal...

**Unlock the Power of Data**At Experian, we're passionate about harnessing the potential of data to drive positive change. Join us in our mission to empower consumers, businesses, and societies by uncovering new opportunities and insights.As a Technical Support Specialist, you'll play a vital role in helping our clients overcome complex technical challenges....

Hire It People Inc is seeking a highly skilled Software Quality Assurance Specialist to join our team.We are looking for a candidate with at least 3 years of experience in tier 2/desktop support for Windows operating systems. Strong documentation and communication skills are essential for this role.The ideal candidate will have the ability to review test...

SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web. We are looking for a Tech Support Specialist who will provide support to customers in English and Spanish, with a focus on...

About the RoleAt IBM, we're seeking a highly skilled and experienced Storage Technical Escalation Specialist to join our team. This role is ideal for individuals who thrive in fast-paced environments, possess excellent communication skills, and have a strong understanding of storage and networking technologies.Key Responsibilities:Provide timely and...

**About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to provide trusted, proven solutions that customers need to succeed in today's rapidly evolving marketplace. That's high-tech without the...

Technical Support Escalation Engineer Role OverviewWe are seeking a highly skilled Technical Support Escalation Engineer to join our team at Microsoft. As a key member of our Customer Service & Support organization, you will be responsible for owning, troubleshooting, and solving complex customer technical issues related to the Microsoft Graph API.This is an...

1. Bachelor’s degree 2. 2+ years experience in program or risk management 3. Escalation management and investigatory background 4. History of senior stakeholder engagement The Selling Enforcement for Regulatory and Safety Compliance (SERSC) team within RISC is looking for an Associate Escalations Risk Manager to protect our customers from unsafe,...

**Senior Escalation Engineer Virtualization**: Do you enjoy tackling hard-to-solve technical problems? Are you interested in gaining exposure to exciting products? Are you looking for the opportunity for growth and learning? Would you like to work for one of the most innovative companies around? If you answered yes to these questions, we may have the job...

About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...

Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to provide trusted, proven solutions that customers need to succeed in today's rapidly evolving marketplace. That's high-tech without the...

**Senior Escalation Engineer Virtualization** Do you enjoy tackling hard-to-solve technical problems? Are you interested in gaining exposure to exciting products? Are you looking for the opportunity for growth and learning? Would you like to work for one of the most innovative companies around? If you answered yes to these questions, we may have the job for...