Tier 2 Escalation Specialist

Job DescriptionThe successful candidate will be responsible for leading the Tier 2 support team, ensuring that all tickets are resolved in a timely manner and to the customer's satisfaction. This includes developing and implementing processes to improve ticket resolution rates, reducing escalation levels, and enhancing overall customer experience.Key...

Job Description Primary Responsibilities: Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.Complete, and periodically maintain, proper departmental documention, such as but not limited to:troubleshooting...

Job Description Primary Responsibilities: Managing daily security and SD-WAN operational activity, such as but not limited to:Lead and coach the Tier 2 security and SD-WAN group that primarily deald with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Meraki...

About This RoleRole Overview:This is an exciting opportunity to lead our Tier 2 security and SD-WAN team as a Network Security Operations Supervisor. As a key member of our operations team, you will be responsible for managing daily security and SD-WAN operational activities, leading a team of security and SD-WAN specialists, and ensuring that established...

At Smartsheet, we're seeking a highly skilled Technical Support Escalation Resolution Specialist to join our team. This role is critical in ensuring that escalations are routed to the right places and cataloged and reported to leadership.In this position, you'll assess and triage incoming escalation requests, providing oversight for escalated Technical...

**About the Role**: Appvance is seeking a customer-facing Java developer to join our Engineering team who will provide Tier 2 level support to our customers. As part of the team, you will represent the development-level expertise of the AIQ platform to prospects and customers. **What you will be doing**: - Develop a deep understanding of the AIQ platform...

**Role: Application Test Specialist (Tier 2)****Location: 100% Remote - Can sit in Brazil, Costa Rica, El Salvador, or Peru****Must-haves**- 3+ years of tier 2/desktop support for Windows operating systems- Strong documentation and communication skills- Ability to review test cases and document the error occurrences- Strong internet access and ability to...

**Job specifics/responsibilities**: - Receive input from various event sources, investigate it for unusual and potentially malicious behavior that may indicate security incidents, and escalate any suspicious activity or anomalies to the Tier 2 SIRCC Analyst team; - During security incidents, liaise with the Tier 2 SIRCC Analyst and Tier 3 Incident...

Overview: We’re looking for a customer-oriented Escalation Specialist 1 to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison between...

At Hewlett Packard Enterprise, we're dedicated to advancing the way people live and work. Our innovative IT services organization, HPE Pointnext, offers a wide range of solutions to help our customers achieve their goals. As an Escalation Management Operations Specialist, you'll play a key role in managing service segments of significant scope and...

About Amzn Support Srvcs Costa RicaWe provide support to employees across the globe, the HR community that assists employees, and the teams providing employee services to Amazon.Job SummaryThe Customer Escalation Resolution Specialist will be responsible for managing the entire lifecycle of customer escalations from intake and tracking to partnering with...

**Job Description**We are looking for a highly skilled Software Lifecycle Management Specialist to join our team. As a specialist, you will be responsible for:Performing software license purchase transactions for defined products/publishersInitiating and completing software license contract renewals for tier 2 publishersAnswering licensing questions,...

Overview: We’re looking for a customer-oriented Escalation Specialist 1 to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison between...

We are looking for a skilled Tier 2 Escalation Specialist to join our Smartsheet Support team. As a member of this team, you will be responsible for resolving complex technical issues and providing expert engagements to our customers.This role requires a highly motivated individual with excellent problem-solving skills, strong communication skills, and the...

SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web. We are looking for a Tech Support Specialist who will provide support to customers in English and Spanish, with a focus on...

SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web. We are looking for a Tech Support Specialist who will provide support to customers in English and Spanish, with a focus on...

About the RoleWe are looking for an Accounting Specialist 2 to join our team at Citi. In this role, you will be responsible for identifying policy gaps and formulating policies, interpreting data and making recommendations, researching and interpreting factual information.Main ResponsibilitiesIdentify inconsistencies in data or results, define business...

**About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

**Senior Escalation Engineer Virtualization** Do you enjoy tackling hard-to-solve technical problems? Are you interested in gaining exposure to exciting products? Are you looking for the opportunity for growth and learning? Would you like to work for one of the most innovative companies around? If you answered yes to these questions, we may have the job for...

Expanding Texas Based Real Estate company is looking for a motivated Team leader, we are looking for someone who’s a quick learner that can help us grow and nurture our call center. This position requires a big picture thinker who is strategic in customer acquisition and retention. To hit the ground running you'll need a track record of increasing sales,...