Escalation Specialist 1

Overview: We’re looking for a customer-oriented Escalation Specialist 1 to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison between...

Company OverviewBosch Service Solutions is a leading provider of Business Process Outsourcing solutions for complex business processes and services. We leverage the latest technology and the Internet of Things to develop innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Job RequirementsWe are seeking an experienced...

Are you looking for a challenging role that requires problem-solving and critical thinking? As a Technical Escalation Specialist at Microsoft, you will be responsible for handling technically complex customer cases, collaborating with engineering teams, and creating and maintaining incident management requests.About the Role:Work closely with engineering...

At Smartsheet, we're seeking a highly skilled Technical Support Escalation Resolution Specialist to join our team. This role is critical in ensuring that escalations are routed to the right places and cataloged and reported to leadership.In this position, you'll assess and triage incoming escalation requests, providing oversight for escalated Technical...

We're looking for highly skilled Technical Escalation Specialists to join our team at Microsoft Corporation. As part of our Customer Experience and Success (CEnS) organization, you'll be responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.Your primary focus will be on responding to complex issues, ensuring...

Smartsheet's Technical Support team is seeking a highly skilled Support Process Optimizer. This individual will be responsible for assessing and monitoring open customer escalations, ensuring they're being addressed by the right team of technical experts. The ideal candidate will have experience working with ticketing / CRM tools, such as Salesforce/Service...

SchoolMint is the leading K-12 solution provider for strategic enrollment management, student behavior improvement, and school safety. We offer powerful products that help schools run smarter enrollment management and student behavior management. We are a fast-growing and established EdTech company rooted strongly in our core values: No Jerks, Period; We,...

Overview: We’re looking for a customer-oriented Escalation Specialist 2 to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison between...

1.Bachelor's degree2.2+ years experience in program or risk management3.Escalation management and investigatory background4.History of senior stakeholder engagementThe Selling Enforcement for Regulatory and Safety Compliance (SERSC) team within RISC is looking for an Associate Escalations Risk Manager to protect our customers from unsafe, offensive, and...

Citi is a leading global financial services company seeking a highly skilled Risk Management Specialist to join our team. As a strategic professional, you will stay abreast of developments within your field and contribute to directional strategy by considering their application in your job and the business.**Responsibilities:**Work as part of a team for the...

Job Description:At Microsoft, we are seeking a highly skilled Technical Support Specialist to join our team. As a Support Escalation Engineer, you will be responsible for providing technical support to customers, partners, and field engineers who are diagnosing and troubleshooting complex computer systems, software, and networked systems.This role involves...

**Senior Escalation Engineer Virtualization** Do you enjoy tackling hard-to-solve technical problems? Are you interested in gaining exposure to exciting products? Are you looking for the opportunity for growth and learning? Would you like to work for one of the most innovative companies around? If you answered yes to these questions, we may have the job for...

About the RoleThe Business Intelligence Specialist will be responsible for establishing and reviewing key performance indicators, service level agreements, and escalation procedures. You will also build and present dashboards to cross-functional audiences.Key ResponsibilitiesCollaborate with cross-functional teams to support operational analysis and deliver...

**Senior Escalation Engineer Virtualization** Do you enjoy tackling hard-to-solve technical problems? Are you interested in gaining exposure to exciting products? Are you looking for the opportunity for growth and learning? Would you like to work for one of the most innovative companies around? If you answered yes to these questions, we may have the job for...

**Senior Escalation Engineer Virtualization**Do you enjoy tackling hard-to-solve technical problems?Are you interested in gaining exposure to exciting products?Are you looking for the opportunity for growth and learning?Would you like to work for one of the most innovative companies around?If you answered yes to these questions, we may have the job for...

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.Come see why Fortune named us one of the 100 Best Companies to Work For.Let's innovate and grow...

SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web. We are looking for a Tech Support Specialist who will provide support to customers in English and Spanish, with a focus on...

Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our Auxis team. The ideal candidate will have excellent customer service skills, technical knowledge, and experience in providing support for complex technical issues. Responsibilities include incident/request/problem/knowledge management, queue management, first-level contact,...

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and...

We are looking for a highly skilled Incident Response Specialist to join our dynamic and growing global ICT organization based in Costa Rica. As an Incident Response Specialist, you will play an integral role owning all incidents and service requests throughout the lifecycle.Your key responsibilities will include assigning incidents/service requests within...