Technical Support Escalation Resolution Specialist

Smartsheet's Technical Support team is seeking a highly skilled Support Process Optimizer. This individual will be responsible for assessing and monitoring open customer escalations, ensuring they're being addressed by the right team of technical experts. The ideal candidate will have experience working with ticketing / CRM tools, such as Salesforce/Service...

Are you looking for a challenging role that requires problem-solving and critical thinking? As a Technical Escalation Specialist at Microsoft, you will be responsible for handling technically complex customer cases, collaborating with engineering teams, and creating and maintaining incident management requests.About the Role:Work closely with engineering...

Job Description:Crg Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the primary point of contact for customers with technical issues related to Big Data and Analytics solutions.Responsibilities:Provide advanced technical support to diverse audiences including IT...

Unlock Your Potential at Equifax: Are you looking for a challenging role that allows you to grow professionally and personally? At Equifax, we believe in investing in our employees' development and well-being. Our ideal candidate has experience in technical support, ticket management systems, and customer service.System Support Expertise: In this role, you...

At Tek Experts, we're committed to delivering exceptional support services to our premier enterprise customers. Our Critical Situation Management & Escalation Team (CMET) is a key part of this effort, and we're currently seeking a talented Support Escalation Manager to join the team.As a Support Escalation Manager, you'll be responsible for overseeing the...

At Smartsheet, we are looking for an Escalation Resolution Specialist to join our Technical Support team. This role is critical in ensuring that escalations are routed to the right places and are cataloged and reported to leadership. The ideal candidate will have 2+ years of customer or technical support experience, preferably in a SaaS environment.This...

**About Us:**Crg Solutions is a leading provider of IT solutions and services.**Job Description:**We are seeking a highly skilled Technical Network Support Specialist to join our team. The successful candidate will be responsible for managing IT operations, network equipment, and providing technical support to resolve issues related to network...

**Job Description**We're seeking a highly skilled Technical Support Specialist to join our team at Palo Alto Networks. As a key member of our technical support team, you'll work closely with our valued Platinum customers to address their complex post-sales concerns.Your primary responsibility will be to meet enhanced response SLAs for these customers,...

We're looking for an Escalation Analyst - Technical Support Expert who can drive analysis in an independent discovery environment while working within a team setting to learn from and provide others with personal expertise. In this role, you'll assess and triage incoming escalation requests, providing oversight for escalated Technical Support issues.About...

We're looking for highly skilled Technical Escalation Specialists to join our team at Microsoft Corporation. As part of our Customer Experience and Success (CEnS) organization, you'll be responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.Your primary focus will be on responding to complex issues, ensuring...

Job Description:We are seeking a highly skilled IT Technical Support Specialist to join our team at Crg Solutions. As an IT Technical Support Specialist, you will be the primary point of contact for end-users within the organization.Your Responsibilities:Hardware and Software Support: Diagnose and troubleshoot hardware and software problems, including...

**About the Role:**We are seeking a skilled Problem Resolution Specialist to join our team at Equifax. As a key member of our incident management team, you will play a critical role in identifying and resolving complex problems that impact our systems and services.Key Responsibilities:Manage and oversee research and analysis efforts post-incident to identify...

**Job Overview**We are seeking a skilled Technical Support Specialist to join our team at 360Training.The ideal candidate will have experience with cloud platforms and services, preferably Azure, and excellent problem-solving and analytical skills.Responsibilities:Provide first and second-level technical support for platform-related issues, ensuring prompt...

Job OverviewAt SoftwareONE, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance to our clients and resolving complex technical issues.Key Responsibilities:Troubleshoot and diagnose software and hardware issues using cloud-based...

Job Summary">We are seeking an Associate Escalations Risk Manager to join our team at Amazon Support Services Costa Rica Srl. As a key member of the Selling Enforcement for Regulatory and Safety Compliance (SERSC) team, you will be responsible for protecting customers from unsafe, offensive, and non-compliant products.">Key Responsibilities">Develop and...

At Palo Alto Networks, we're changing the nature of work through FLEXWORK, our approach to how we work.We're looking for innovators who are as committed to shaping the future of cybersecurity as we are. As a Technical Support Specialist, you will work firsthand with our valued customers to address their complex post-sales concerns.You'll enjoy networking...

Job Description:At Microsoft, we are seeking a highly skilled Technical Support Specialist to join our team. As a Support Escalation Engineer, you will be responsible for providing technical support to customers, partners, and field engineers who are diagnosing and troubleshooting complex computer systems, software, and networked systems.This role involves...

**Technical Support Specialist - Remote Opportunity**We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a vital role in providing exceptional customer service and technical support to our clients.About the Role:Provide technical assistance and troubleshooting services to clients via phone,...

Why Join Us?Tek Experts offers a unique opportunity to grow your career while making a meaningful impact on our clients' lives. Our collaborative team environment fosters creativity, innovation, and continuous learning. If you're passionate about technology, customer service, and teamwork, we want to hear from you!About the Role:As a Support Specialist,...

At Emerson, we're seeking a highly skilled Help Desk Support Specialist to join our team. As a key member of our service desk, you will be responsible for providing top-notch customer support and resolving technical issues in a timely and professional manner.Key Responsibilities:Monitor and respond to incoming tickets, ensuring prompt resolution of customer...