Escalation Analyst
hace 6 días
We're looking for an Escalation Analyst - Technical Support Expert who can drive analysis in an independent discovery environment while working within a team setting to learn from and provide others with personal expertise. In this role, you'll assess and triage incoming escalation requests, providing oversight for escalated Technical Support issues.
About the RoleThis role is critical in ensuring that escalations are routed to the right places and cataloged and reported to leadership. You'll work closely with internal stakeholders from Support as well as other departments across Smartsheet to identify root causes of these escalations, provide insights, and opportunities for possible product and process improvements for prevention of future escalations.
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Business Analyst, Escalation Management And Prevention
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoWe are looking for a Business Analyst to join the Escalation Management & Prevention (EMP) Strategy team supporting EMP's operations strategy.By using escalations as the ground source of truth for customer pain points and Amazon business risks, the BA uses insights gathered for process improvement both within EMP and the broader organization, and for driving...
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Senior Governance Analyst
hace 3 horas
San José, San José, Costa Rica Citi A tiempo completo**Job Overview**Citi is seeking a highly skilled and experienced Senior Governance Analyst to join our team in Latin America. The successful candidate will be responsible for supporting the Firm's Corporate Governance Framework within Latin America, with a special focus on building and maintaining the technological infrastructure required for tracking,...
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Infraestructure Analyst
hace 3 semanas
San José, San José, Costa Rica Sgf Global A tiempo completo**Infraestructure Analyst (On site)****San José.Costa Rica**SGF Global is looking for a Infraestructure Analyst, for Food & Beverages enterprise in San José, Costa Rica.**Overview**:This position is part of the Company's Engineering and Architecture team providing support globally and implement systems for infrastructure, including user's support as a 3rd...
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Technical Support Escalations Analyst
hace 6 días
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for an Escalation Analyst to join our Technical Support team who will be responsible for assessing and monitoring open customer escalations.This role is critical in ensuring that escalations are routed to the right places and are cataloged and reported to leadership.This role does not interface directly with customers nor will it be...
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Fraud and Abuse Prevention Analyst
hace 6 días
San José, San José, Costa Rica Arkose Labs A tiempo completoAbout Our TeamArcose Labs is a fast-growing startup with pioneering technology built by passionate and ambitious people. We value your unique contributions, perspectives, and experiences. As a member of our team, you will have the opportunity to work with some of the biggest names in the market, such as Microsoft, PayPal, EA, GitHub, Twitch, Roblox, and...
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Cybersecurity Threat Detection Specialist
hace 6 días
San José, San José, Costa Rica Arkose Labs A tiempo completoAbout the RoleWe are seeking a highly skilled Cybersecurity Threat Detection Specialist to join our team at Arkose Labs. As a key member of our customer support and escalation team, you will be responsible for analyzing web traffic, detecting attack patterns, and preventing fraud attacks across various industries.Key Responsibilities:Analyze web traffic and...
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Data Analyst
hace 4 semanas
San José, San José, Costa Rica Arkose Labs A tiempo completo**About Arkose Labs**Arkose Labs is a fast-growing startup, backed by Softbank, Microsoft and Paypal, that is disrupting the fraud industry with an innovative approach that undermines the economic drivers behind fraud.The Arkose Labs Fraud and Abuse Prevention Platform combines real-time intelligence, rich analytics and adaptive step-up challenges to...
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Specialist/Analyst, Accreditation
hace 2 semanas
San José, San José, Costa Rica Convera A tiempo completoSpecialist/Analyst Accreditation - Santa Ana, Costa RicaAre you always looking for new and better ways to combat financial crime?Are you ready to play a vital role in building the workforce for a global business that is redefining the financial services sector?Join our Know-Your-Customer Operations team here at Convera as a Specialist/Analyst,...
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Kyb Analyst
hace 2 semanas
San José, San José, Costa Rica Binance A tiempo completoBinance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that...
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Noc Technical Support Analyst L1
hace 3 horas
San José, San José, Costa Rica Crg Solutions A tiempo completo**Requirements**:- **Fluent in English.High Proficiency level (must).**:- **CCNA modules completed.**:- **Knowledge of Cisco OS, network management and monitoring (must).**:- **Knowledge of routing and switching.**:- **Experience with LAN and WAN.**:- Knowledge in Cisco Collaboration technologies (IP phone).- Knowledge of monitoring tools such as Solarwinds...
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Data Security Intelligence Expert
hace 6 días
San José, San José, Costa Rica Arkose Labs A tiempo completoAbout the CompanyArkose Labs is the world leader in Account Security (G2, Gartner). We are trusted by the World's largest digital brands. Our customers are happy customers and continue to expand at a rapid rate giving Arkose an industry leading 145% Net Retention Rate.Key Responsibilities:Analyze web traffic and detect potential security threatsDevelop...
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Payment Analyst
hace 3 horas
San José, San José, Costa Rica Msd A tiempo completo**Job Description**:Our Finance team brings together our financial perspectives into our overall strategic and tactical decision making.We use state-of-the-art techniques for financial analysis, planning, accounting, reporting and performance evaluation.This allows the organization to continue advancing medical innovation and improve lives.The Accounts...
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Otc Collections Sr Analyst
hace 5 días
San José, San José, Costa Rica Bacardi A tiempo completoYOUR OPPORTUNITYThe OTC Sr. Analyst, reports directly to the OTC Accounts Receivable Team Lead of Global Shared Services Center in support of its mission to leverage resources on a global scale through the use of shared services to reduce costs, maintain or- increase customer service, and build new capabilities.Responsibilities include the delivery of Best...
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Senior Analyst, Implementation And Integration
hace 3 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Senior Analyst, Implementation and Integration - Santa Ana, Costa Rica**Are you ready to use your analytical skills, eye for detail, and business acumen?Are you ready to work for a truly innovative and international organization?Join Western Union as a Senior Analyst, Implementation and Integration.**Western Union powers your pursuit**You will be...
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Business Systems Analyst
hace 1 día
San José, San José, Costa Rica National Instruments A tiempo completoNI is seeking a Systems Analyst to join the Software Services team in the IT department.**Responsibilities**:- Analyze, identify, gather, and create requirements for solutions to business problems- Describe and communicate the potential impacts from system changes- Propose innovative operational changes including people, processes, and systems- Prepare user...
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Business Intelligence Analyst Supervisor
hace 4 semanas
San José, San José, Costa Rica Td Synnex A tiempo completoJob Description:Supervisor Business Intelligence Analyst is responsible for leading a team of analysts, managing projects, and ensuring that the team delivers impactful Business Intelligence and Digital solutions that enhance decision-making and customer experience while staying at the forefront of technology and analytics trends.Responsibilities:Ongoing...
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Compliance Business Analyst, Psc
hace 3 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- 1+ years of experience as Business Analyst, IT Project Coordinator, Product Owner.- 3+ year(s) of experience in case management, quality, investigation, e-commerce,...
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Compliance Business Analyst, Pars
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- 1+ years of experience as Business Analyst, IT Project Coordinator, Product Owner.- 3+ year(s) of experience in case management, quality, investigation, e-commerce,...
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Otc Senior Analyst
hace 4 semanas
San José, San José, Costa Rica Bacardi A tiempo completo**Your Opportunity**The OTC Senior Analyst reports directly into the Rebates supervisor and is responsible for delivering Best In-Class OTC being responsible for rebates management with a strong priority in driving high level of process standardization and improvement in area.Key responsibility areas are:- Rebates Management- Drive process standardization...
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Project Analyst
hace 3 semanas
San José, San José, Costa Rica Emerson A tiempo completo**Duties and Responsibilities**- To provide financial, scheduling, quality and general support to the Project Manager(s):- Financial Support in assets as budgets, invoicing, inventory, sales etc.to ensure healthy cash- flow in projects and Business Units.- Guardian Support administration and POC revision and calculation in a monthly basis.- Planning and...