Technical Support Specialist

hace 4 días


San José, San José, Costa Rica Crg Solutions A tiempo completo

Job Description:

Crg Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the primary point of contact for customers with technical issues related to Big Data and Analytics solutions.

Responsibilities:

  • Provide advanced technical support to diverse audiences including IT professionals, developers, architects, and executive management.
  • Act as the final point of escalation and resolution for complex technical support issues.
  • Collaborate with other technical product teams to resolve customer issues.
  • Develop and publish content for customer self-help.
  • Manage crisis situations that may involve technically challenging issues and diverse audiences.

Requirements:

  • 2+ years of experience in customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting.
  • Experience with one or more Big Data or Analytics Products and Services such as Azure Data Factory, Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks, Azure Cosmos DB, NoSQL Services, MongoDB, Data Lake, Cloud Streaming technologies, Open-Source Ecosystem (Linux, Apache, etc.).
  • Ability to work from home office without distraction or potential to expose confidential data.
  • French Canadian speaking is a plus.


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