Technical Support Specialist

hace 2 semanas


San José, San José, Costa Rica Smartsheet A tiempo completo

Energized by solving problems and providing outstanding support?
There's never been a better time to join Smartsheet
As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe.
Your responsibilities will include delivering support to our customers, maintaining high service standards, and contributing to team projects.
In , Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work.
Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
At Smartsheet Support we empathize and empower others with expert engagements and are the first line of response for our customers to fix issues, share best practices, and advocate for users.
Our teams of experts are aligned to various domains of knowledge, promoting the most effective and expedient customer resolution.
You Will: Support our Customers via phone and Webform submissions, making outbound calls and taking inbound calls supporting Smartsheet products Be the face of Smartsheet Support, driving a positive customer journey  Connect with our Customers, recognizing their individual requirements, partnering to resolve their challenges and instilling confidence in our support and product Deliver Enterprise level service by complying to your individual performance metrics on speed, resolution and accuracy Follow all processes and procedures, highlighting areas where they could be improved upon Develop depth of knowledge on applications to support our Customers  Give and receive thoughtful feedback on team processes, peers, and leadership  Aim to consistently achieve performance goals in areas like customer satisfaction, quality assurance, and attendance You will become call certified through shadowing, mentorship and practice, develop sufficient knowledge to support our Customers via phone and Webform submissions, making outbound calls and taking inbound calls supporting Core App challenges Perform other duties as assigned You Have: Excellent command of English both written and spoken (B2+ over) Excellent Customer Service skills, both written and over the phone Experience in Customer Service roles supporting customers from different backgrounds and locations Technical support experience in a SaaS environment Flexibility in your working hours as this position will require work outside of standard business hours Perks & Benefits: Fully paid Health & Life insurance for full-time employees and family members Equity - Restricted Stock Units (RSUs) for eligible roles Monthly stipend to support your work and productivity Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
12 days paid Vacation + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks including a counseling membership and your own personal Smartsheet account Teleworking options from any registered location in Costa Rica (role specific) About Smartsheet Smartsheet is an



  • San José, San José, Costa Rica Western Union A tiempo completo

    **Technical Support Specialist - Remote Opportunity**We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a vital role in providing exceptional customer service and technical support to our clients.About the Role:Provide technical assistance and troubleshooting services to clients via phone,...


  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    Job Description:Crg Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the primary point of contact for customers with technical issues related to Big Data and Analytics solutions.Responsibilities:Provide advanced technical support to diverse audiences including IT...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the Role:As a Technical Support Specialist with Amzn Support Srvcs Costa Rica, you will be responsible for providing exceptional customer service to Amazon corporate employees worldwide. You will be the first point of contact for technical support service requests and will spend your day fielding incoming chats, calls, and online requests.Your Key...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Job DescriptionWe are seeking a highly skilled and customer-oriented Technical Support Specialist to join our Tek Experts team. As a Technical Support Specialist, you will be responsible for providing world-class technical support to our clients.You will work with customers to resolve complex software issues, collaborate with colleagues to continuously...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    **Job Description**We're seeking a highly skilled Technical Support Specialist to join our team at Palo Alto Networks. As a key member of our technical support team, you'll work closely with our valued Platinum customers to address their complex post-sales concerns.Your primary responsibility will be to meet enhanced response SLAs for these customers,...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Role OverviewWe are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have expertise in Microsoft Azure Architecture and experience in software development using C#, C++, ASP.Net, and IIS.


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    As a Technical Support Specialist at Microsoft Corporation, you will play a vital role in delivering exceptional customer experiences. Our Customer Service & Support organization is dedicated to building trust and confidence for every person and organization through seamless support experiences.In this role, you will collaborate with cross-functional teams...


  • San José, San José, Costa Rica Netskope A tiempo completo

    **About Netskope: A Cloud Native Security Leader**We're redefining cloud, network, and data security. Our customers are large Fortune 500 companies demanding best-in-class support.As a Technical Support Specialist, you'll be the primary point of contact for top-class IT administrators.This role requires an experienced enterprise TAC engineer who's passionate...


  • San José, San José, Costa Rica Oracle A tiempo completo

    Oracle is seeking a skilled Technical Support Specialist to deliver post-sales support and solutions to our customer base.As a member of the Support organization, your focus is on resolving non-technical customer inquiries via phone and electronic means, as well as technical questions regarding Electronic Support Services.You will serve as a primary point of...


  • San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    **Overview**:We are seeking a skilled Technical Support Specialist to join our team at Teleperformance Costa Rica. As a key member of our VOD Service Desk Team, you will play a critical role in ensuring the smooth delivery of our services to customers.


  • San José, San José, Costa Rica Servicenow A tiempo completo

    **Job Overview:**At ServiceNow, we're looking for a talented Technical Support Specialist to join our team. As a key member of our operations group, you will play a crucial role in delivering exceptional customer experiences by resolving complex technical issues.**Responsibilities:**Resolve technical cases created by customers seeking assistance with...


  • San José, San José, Costa Rica Softwareone A tiempo completo

    Job OverviewAt SoftwareONE, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance to our clients and resolving complex technical issues.Key Responsibilities:Troubleshoot and diagnose software and hardware issues using cloud-based...


  • San José, San José, Costa Rica Arb Call Facilities A tiempo completo

    At Arb Call Facilities, we are seeking a skilled Technical Support Specialist to provide expert assistance and guidance on computer systems, software, and hardware. As a key member of our team, you will be responsible for responding to incoming queries and issues, resolving technical problems, and ensuring seamless performance of our computer systems.Key...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    OverviewTek Experts is a leading provider of tech services and support, delivering specialized solutions to clients worldwide. We're a team of problem solvers, engagers, and creative thinkers who strive to help our customers succeed.We're seeking an experienced Technical Support Specialist to join our Azure Platform Technical Support (APTS) team. This role...


  • San José, San José, Costa Rica 360Training A tiempo completo

    **Job Overview**We are seeking a skilled Technical Support Specialist to join our team at 360Training.The ideal candidate will have experience with cloud platforms and services, preferably Azure, and excellent problem-solving and analytical skills.Responsibilities:Provide first and second-level technical support for platform-related issues, ensuring prompt...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    At Palo Alto Networks, we're changing the nature of work through FLEXWORK, our approach to how we work.We're looking for innovators who are as committed to shaping the future of cybersecurity as we are. As a Technical Support Specialist, you will work firsthand with our valued customers to address their complex post-sales concerns.You'll enjoy networking...


  • San José, San José, Costa Rica Intel A tiempo completo

    Intel is seeking an experienced Technical Support Specialist to join its TD ATA Central Automation Operations team.About the RoleThis position offers the opportunity to learn and grow in a demanding and challenging production environment, providing first-line support for factory Automation issues across multiple locations.Key ResponsibilitiesProviding...


  • San José, San José, Costa Rica Zscaler A tiempo completo

    About the RoleWe are looking for a Senior Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support to our customers and partners.You will work closely with our customers to troubleshoot and resolve complex technical issues, and provide expert guidance on networking and security best...


  • San José, San José, Costa Rica Igt International Game Technology A tiempo completo

    **Distributed Network Expertise:**Igt International Game Technology is seeking a highly skilled Technical IT Support Specialist to join our team. As a Technical IT Support Specialist, you will be responsible for supporting our distributed network infrastructures and providing expertise in cloud computing platforms.**Salary Information:** The salary range for...


  • San José, San José, Costa Rica Northwind Technical Services A tiempo completo

    Job OverviewThe Senior Electrical Automation Specialist is a key role at Northwind Technical Services, responsible for ensuring the safety, financial, and technical success of projects related to the support, service, maintenance, and upgrading of our product offerings.This position requires a strong background in electrical engineering and automation...