Technical Support Specialist

hace 4 días

San José, Costa Rica SchoolMint A tiempo completo

SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web. We are looking for a Tech Support Specialist who will provide support to customers in English and Spanish, with a focus on helping schools understand SchoolMint and use it correctly and effectively

The Tech Support Specialist will be responsible for making sure schools have a smooth, happy experience with SchoolMint. The position will provide excellent and attentive service, creating a prompt resolution to any issues our customers face.

**Qualifications**

To succeed in this role, you will need:

- 1-2 years of experience in client/customer and/or tech support
- Excellent verbal & written communication skills
- Strong organizational skills; the ability to balance competing priorities and complete all tasks in a timely manner
- Drive and persistence to investigate questions and track down solutions
- Comfort within a fluid and informal environment
- Strong interest in data and technology, especially education technology

These skills will help you really excel in our team:

- The ability to quickly learn new software products, systems, and workflows
- Experience working with customers with a wide range of technical skills
- Experience working with schools and/or school leadership teams

**Benefits**
- Private insurance
- Team lunches once per week
- Referral bonus program
- Casual work environment with people who also know how to have fun
- Stocked kitchen and lounge areas
- Flexible schedule
- Work from home days

  • Technical Support Specialist

    hace 4 días

    San Francisco, Heredia, Costa Rica GQ Global A tiempo completo

    Role DescriptionThis is a full-time, on-site role located in Heredia for a Technical Support Specialist. The Technical Support Specialist will be responsible for delivering excellent technical and customer support services. Day-to-day tasks include troubleshooting technical issues, resolving customer inquiries, ensuring customer satisfaction, and providing...

  • Technical Support Specialist

    hace 1 semana

    San José, San José, Costa Rica Granicus LAC A tiempo completo

    The CompanyServing the People Who Serve the PeopleGranicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology...

  • Technical Support Specialist L

    hace 4 días

    San José, Costa Rica Smartsheet A tiempo completo

    Energized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet! As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards,...

  • Technical Support Specialist

    hace 14 horas

    San Francisco, Heredia, Costa Rica Roller Software A tiempo completo

    About ROLLERROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers,...

  • Technical Support Specialist

    hace 14 horas

    San Francisco, Heredia, Costa Rica Roller Software A tiempo completo

    About ROLLERROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers,...

  • Technical Support Specialist

    hace 4 días

    San José, Costa Rica Jumio A tiempo completo

    **Role Purpose**: Jumio is seeking a driven Technical Support professional looking to join our Jumio Technical Support team, based in Costa Rica. As an individual contributor, reporting to the Manager, Jumio Technical Support, you will get the chance to work within an international startup as part of a small team where each and every member's opinion...

  • Product Support Specialist French

    hace 1 semana

    San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    Are you passionate about customer advocacy and technical support? We are looking for a **Product Support Specialist **to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possible! **Competencies**: Comunication Skills, Customer Advocacy, Tech...

  • Technical Support Specialist

    hace 5 días

    Edificio Adriatico, Boulevard Dent San Pedro, SJ, Costa Rica Granicus LAC A tiempo completo

    The CompanyServing the People Who Serve the PeopleGranicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology...

  • Risk Support Specialist

    hace 1 semana

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Basic Qualifications - Bachelor’s degree or equivalent work experience of 2+ years audit, compliance, or risk management experience. - Auditing/quality monitoring experience, preferably in a quality process role supporting a contact center environment. - Demonstrated ability to drive customer service quality improvement initiatives. - Demonstrated strong...

  • Support Specialist

    hace 4 días

    San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    The Support Specialist plays a key role in providing technical support for Sysco Technology's IT infrastructure, including workstations, laptops, mobile devices, printers, network equipment, and server systems. This position serves as the primary local escalation point for IT-related issues, mentors junior support staff, and contributes to the continuous...