Technical Support Specialist

hace 13 horas

San José, Costa Rica SchoolMint A tiempo completo

SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web. We are looking for a Tech Support Specialist who will provide support to customers in English and Spanish, with a focus on helping schools understand SchoolMint and use it correctly and effectively

The Tech Support Specialist will be responsible for making sure schools have a smooth, happy experience with SchoolMint. The position will provide excellent and attentive service, creating a prompt resolution to any issues our customers face.

**Qualifications**

To succeed in this role, you will need:

- 1-2 years of experience in client/customer and/or tech support
- Excellent verbal & written communication skills
- Strong organizational skills; the ability to balance competing priorities and complete all tasks in a timely manner
- Drive and persistence to investigate questions and track down solutions
- Comfort within a fluid and informal environment
- Strong interest in data and technology, especially education technology

These skills will help you really excel in our team:

- The ability to quickly learn new software products, systems, and workflows
- Experience working with customers with a wide range of technical skills
- Experience working with schools and/or school leadership teams

**Benefits**
- Private insurance
- Team lunches once per week
- Referral bonus program
- Casual work environment with people who also know how to have fun
- Stocked kitchen and lounge areas
- Flexible schedule
- Work from home days

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