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Product Support Specialist French
hace 3 semanas
Are you passionate about customer advocacy and technical support? We are looking for a **Product Support Specialist **to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possible
**Competencies**: Comunication Skills, Customer Advocacy, Tech Savvy, Analytical Skills, Empathy
**Responsibilities**
- Provide technical support and troubleshooting assistance to customers
- Accurately document all customer interactions within the CRM system using process flows and work instructions
- Represent the customer's needs internally and act as a customer advocate
- Ensure compliance with company policies, including Privacy/HIPAA and other regulatory and legal requirements
**Requirements**:
- Associate's degree or certification in technical or clinical education
- Minimum 2 years of technical or clinical/medical device support experience o 1 year of technical support and 1 year of customer support.
- Electronic documentation systems experience required
- Experience working in a HIPAA environment highly preferred
- French and English proficiency (85% minimum level)
- Good typing speed
Type d'emploi : Temps plein
Salaire : ₡650 000,00 à ₡750 000,00 par mois
