Tier 2 Manager

Job DescriptionThe successful candidate will be responsible for leading the Tier 2 support team, ensuring that all tickets are resolved in a timely manner and to the customer's satisfaction. This includes developing and implementing processes to improve ticket resolution rates, reducing escalation levels, and enhancing overall customer experience.Key...

About This RoleRole Overview:This is an exciting opportunity to lead our Tier 2 security and SD-WAN team as a Network Security Operations Supervisor. As a key member of our operations team, you will be responsible for managing daily security and SD-WAN operational activities, leading a team of security and SD-WAN specialists, and ensuring that established...

Job Description Primary Responsibilities: Managing daily security and SD-WAN operational activity, such as but not limited to:Lead and coach the Tier 2 security and SD-WAN group that primarily deald with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Meraki...

**About the Role**:Appvance is seeking a customer-facing Java developer to join our Engineering team who will provide Tier 2 level support to our customers.As part of the team, you will represent the development-level expertise of the AIQ platform to prospects and customers.**What you will be doing**:- Develop a deep understanding of the AIQ platform...

Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.We combine pragmatism, discipline, and customer-centric innovation to provide trusted, proven solutions that customers need to succeed in today's rapidly evolving marketplace.That's high-tech without the...

**Responsibilities**:- Diagnose and resolve 2nd-level technical issues efficiently and professionally.First contact resolution is the goal.- Provide guidance and information for product inquiries.**Requirements**:- 1-2 years' experience providing technical product support is necessary.- English C1- Display support experience and knowledge of color management...

About JLL- We're JLL—a leading professional services and investment management firm specializing in real estate.We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.As a global Fortune 500 company, we also have an inherent...

Job OverviewAirespring seeks a seasoned technical leader to manage its global Tier 2 support operations. As a key member of the management team, this individual will oversee daily operational activities, prioritize tasks, and ensure seamless execution across multiple time zones.ResponsibilitiesTicket Management: Develop and implement effective ticketing...

Como una empresa joven y ambiciosa, Collective Hospitality está en una trayectoria de rápido crecimiento y evolución.Estamos constantemente buscando nuevas formas de mejorar nuestros servicios y ampliar nuestro alcance.Collective Hospitality We are the travel scene for the next-gen adventurer.With over 70 unique, vibe packed properties across Southeast...

**Role: Application Test Specialist (Tier 2)****Location: 100% Remote - Can sit in Brazil, Costa Rica, El Salvador, or Peru****Must-haves**- 3+ years of tier 2/desktop support for Windows operating systems- Strong documentation and communication skills- Ability to review test cases and document the error occurrences- Strong internet access and ability to...

About the Role:As a Senior Business Development Manager at Citi, you will be responsible for managing a portfolio of top-tier clients and driving TTS sales origination, cross-selling, and retention across the portfolio.Key Responsibilities:Originate new TTS sales opportunities for clients, cross-selling TTS products and services to deepen wallet penetration,...

**BASIC RESPONSIBILITIES**- Billy and Oracle in a Box.- With understanding on Service Desk procedures, processes and concepts with supervision.- Creates a positive customer support experience through handling concerns in a highly- professional manner.- Create Active Directory account and mailbox using EPIC Tool.- Assist the Project Lead in completing Oracle...

We invest for sustainable growth in the future, raising the performance bar to capture opportunities. As a Financial Planning Orchestration Senior Manager, you'll serve as the planning orchestration leader on behalf of Finance for internal planning routines and system routines.Job DescriptionOrchestrate an end-to-end annual business planning process for the...

The Third Party Risk - Manager will work directly with the SVP of Third party risk to operationalize an approach to tier, monitor, assess and drive mitigating actions related to third party risk.Working with the business areas to understand their requirements and implement an approach to identify critical suppliers and use internal and external resources to...

The Third Party Risk - Manager will work directly with the SVP of Third party risk to operationalize an approach to tier, monitor, assess and drive mitigating actions related to third party risk.Working with the business areas to understand their requirements and implement an approach to identify critical suppliers and use internal and external resources to...

Key Responsibilities:Develop strategic partnerships with healthcare professionals, fostering close collaboration and alignment with medical needs.Act as an External Ambassador for disease areas, engaging with Tier 1, Tier 2 HCPs, clinical sites, and investigators.Cultivate research and therapeutic area expertise, staying up-to-date with the latest congress...

Job SummaryWe are seeking a skilled and experienced Third Party Risk Manager to join our Moody's Shared Services team. The successful candidate will be responsible for ensuring the effective management of third-party risks within our organization. This includes collaborating with senior leaders to develop and implement risk management strategies, conducting...

Hire It People Inc is seeking a highly skilled Senior Desktop Support Specialist to join our team.This full-time, 100% remote position is ideal for individuals with a passion for providing top-notch support and excellent communication skills.The successful candidate will be responsible for:Providing tier 2/desktop support for Windows operating...

Imagine what we can INSPIRE with youMoody's empowers people to make better decisions and achieve brighter futures.This is what motivates us to bring out the best in our products and our people.Join us.Forward Together.-- Moody's Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that...

**What Moody's Corporation Has to Offer**:Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets.Moody's supports independent thought and promotes a work environment that values and maximizes the contributions of all...